Assistant Sales Manager

Position Summary

Sales and Reservations

• Use sales techniques, including up-selling, to maximize revenue while maintaining guest loyalty.
• Process room reservations, requests, changes, and cancellations received by phone, fax, or mail.
• Enter Marriott Rewards information into the appropriate software when taking guest reservations.
• Process requests for redeeming Marriott Rewards points.
• Determine and provide complimentary gifts to guests for their patronage.

Guest Service

• Answer, record, and process guest calls, requests, questions, and concerns.
• Contact the appropriate department to resolve guest calls, requests, or problems.
• Promote brand image internally and externally.
• Welcome guests according to company standards, anticipate their needs, address service requests, and thank them.

Team Support

• Perform general office duties supporting Sales & Marketing, including filing, emailing, typing, and faxing.
• Assist management in training and motivating employees and serve as a role model.
• Develop positive working relationships and support the team in reaching common goals.
• Monitor others' performance to ensure adherence to quality expectations and standards.

Preferred Qualifications

• A high school diploma or G.E.D. equivalent is preferred.
• At least two years of related work experience is preferred.
• No supervisory experience is required.
• No license or certification is required.

Professional Standards

• Follow company policies and procedures.
• Maintain a clean and professional uniform and personal appearance.
• Maintain confidentiality of proprietary information and protect company assets.
• Read and visually verify information in various formats and move objects weighing up to 10 pounds without assistance.

About Westin