Assistant Restaurant Manager

About THG Ingenuity

Role overview

Operational leadership

• Support restaurant operations across breakfast, lunch, afternoon tea and dinner.
• Maintain a visible, hands-on presence throughout service.
• Complete opening, service, closing procedures, shift handovers, reports and closing checks.
• Review bookings, VIP guests, covers, table plans and staffing before each shift.
• Monitor service flow, deliveries, breaks, communication and operational issues.

Guest experience

• Deliver warm, polished hospitality and handle returning guests and special occasions with care.
• Recommend food, wine, cocktails and non-alcoholic options and support appropriate upselling.
• Maintain table presentation, water service, tray service, clearing standards and cleanliness.
• Monitor satisfaction, lead service recovery, and record and follow up feedback and complaints.

People leadership

• Lead by example, conduct daily briefings, assign roles and create a positive team culture.
• Coach colleagues on guest interaction, service skills, presentation, clearing and product knowledge.
• Support induction, competency sign-offs, refresher training, one-to-ones, reviews and succession planning.
• Support recruitment through Greenhouse, including shortlisting, interview coordination and interviews.

Commercial and administrative duties

• Support revenue growth, average spend, beverage sales, labour deployment, stock control and waste reduction.
• Support stock orders, stocktakes, maintenance requests and supplier performance reviews.
• Maintain rotas, payroll amendments, holiday information, training records and performance documentation.
• Support seasonal menus, afternoon tea development, wine dinners and other guest events.

Essential requirements

• Previous supervisory or management experience within hospitality.
• Strong leadership, organisation and communication skills.
• Ability to lead confidently in a fast-paced, guest-focused environment.
• Food and beverage operations knowledge, guest-service focus and commercial awareness.
• Ability to coach colleagues and work flexibly across mornings, evenings, weekends and busy periods.

Desirable qualifications and experience

• Hotel restaurant or premium all-day dining experience is desirable.
• Wine knowledge and a WSET qualification are desirable.
• Food Hygiene, Health & Safety or licensing qualifications are desirable.

Safety and compliance

• Ensure food safety procedures, HACCP, allergen controls and licensing requirements are followed.
• Maintain compliance with fire safety, manual handling, COSHH and workplace safety requirements.
• Ensure incidents, hazards and near misses are reported and restaurant areas remain safe and unobstructed.