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Assistant Reservations Manager
W Hotels
Dubai, UAE
Full-time
Entry
Onsite
Discovered 4 weeks ago
Reservations managementCustomer serviceSales techniquesData entryGuest relationsProblem-solving
Free
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Reservations managementCustomer serviceSales techniques
Role Overview
W Hotels is seeking an Assistant Reservations Manager to oversee room blocks, reservations, and group market codes.
The role involves processing reservation requests, verifying room availability, and ensuring guest satisfaction.
Key Skills for This Role
Reservations managementCustomer serviceSales techniquesData entryGuest relationsProblem-solving
Full Job Posting
Job Overview
W Hotels is seeking an Assistant Reservations Manager to oversee room blocks, reservations, and group market codes.
The role involves processing reservation requests, verifying room availability, and ensuring guest satisfaction.
Key Responsibilities
- Oversee accuracy of room blocks, reservations, and group market codes
- Process all reservation requests, changes, and cancellations received by phone, fax, or mail
- Identify guest reservation needs and determine appropriate room type
- Verify availability of room type and rate
- Explain guarantee, special rate, and cancellation policies to callers
- Accommodate and document special requests
- Answer questions about property facilities/services and room accommodations
- Follow sales techniques to maximize revenue
- Input and access data in reservation system
- Respond to any challenges found for accommodating rooming requests
- Set-up proper billing accounts according to Accounting policies
- Troubleshoot, resolve, and document guest issues and concerns or escalate/refer to appropriate individual
Preferred Qualifications
- High school diploma or G.E.D. equivalent
- At least 2 years of related work experience
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