Assistant Quality Manager - Learning And Development - Madinat Jumeirah
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
About the Role
About Jumeirah Job Description Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates a portfolio of 31 exceptional properties across 13 countries in the Middle East, Europe, Asia, and Africa.
Key Skills for This Role
Full Job Posting
Job Description
Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates a portfolio of 31 exceptional properties across 13 countries in the Middle East, Europe, Asia, and Africa.
In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and since then the brand has become known for its distinguished beachfront resorts, esteemed city hotels, and exclusive branded residences.
Jumeirah is synonymous with Arabian luxury hospitality and the ability to craft distinctive, purposeful experiences for the world’s most discerning travelers.
About Madinat Jumeirah
Set along a two-kilometre stretch of private coastline, Madinat Jumeirah is a beachfront resort comprising four distinctive hotels.
Each offers uninterrupted views of the Arabian Gulf and the iconic Jumeirah Burj Al Arab, with experiences ranging from the contemporary elegance of Jumeirah Al Naseem to the majestic Arabesque charm of Jumeirah Al Qasr.
Guests can also enjoy the serene waterfront setting of Jumeirah Mina Al Salam and the secluded Arabian houses of Jumeirah Dar Al Masyaf.
Together, they form a one-of-a-kind destination rooted in Arabian luxury hospitality.
The resort features over 20 curated restaurants and lounges, the traditional Souk Madinat Jumeirah, dedicated kids’ clubs and some of the region’s most versatile event and conference spaces.
About The Job
- An exciting opportunity has arisen for an Assistant Quality Manager to join Madinat Jumeirah Resort.
- The main duties and responsibilities of this role include:
- Support all internal and external quality audits (Forbes, LQA, internal inspections); review reports, monitor Medallia trends, track action plans, and follow up with departments to close gaps.
- Coordinate with Department Trainers to plan, deliver, and track On-Job Trainings; ensure consistency with Forbes and LQA service standards and brand behaviours.
- Maintain and update learning and quality systems (Tahweel, Axonify, audit trackers, Medallia dashboards) and ensure all activities are accurately logged.
- Analyze training, audit, and Medallia data to produce monthly insights that support operational improvement and quality enhancement.
- Work with Operations, HR, Department Heads, and external training partners to support quality initiatives, learning sessions, and compliance.
- Ensure adherence to L&D and Quality SOPs, HSE, grooming, and brand standards while driving continuous improvement across departments.
About You
- The ideal candidate for this position will have the following experience and qualifications:
- Minimum of 1-2 years of experience in Quality, Learning & Development, Human Resources, or a similar administrative or training coordination role
- Bachelor’s degree in human resources, Business Administration, Education, or a related field.
- Proficient in MS Office Suite (Word, Excel, PowerPoint, Outlook) and data management tools. Excellent organizational, communication, and coordination skills with strong attention to detail. Demonstrates a proactive, collaborative, and service-oriented attitude with the ability to multitask and meet deadlines.
- Fluency in English is required.
About The Benefits
At Jumeirah, we are dedicated to fostering a workplace where colleagues feel valued, supported, and inspired to grow.
Our benefits package reflects this commitment by combining rewarding financial incentives, comprehensive healthcare, and opportunities for professional development.
Benefits Include
- Supportive and inclusive work environment
- Access to Learning & Development programmes and clear career pathways
- Opportunities for internal mobility within our global network
- Colleague discounts on food, beverage, and hotel stays worldwide
- Comprehensive healthcare and life insurance coverage
- Paid annual leave entitlement
- Performance-based incentives tailored to your role
- Competitive tax-free salary paid in UAE Dirhams (AED)
Job Details
Role Level: Entry-Level Work Type: Temporary Country: United Arab Emirates City: Dubai Company Website: http://www.jumeirah.com Job Function: Quality Assurance & Control Company Industry/
About The Company
Searching, interviewing and hiring are all part of the professional life.
The TALENTMATE Portal idea is to fill and help professionals doing one of them by bringing together the requisites under One Roof.
Whether you're hunting for your Next Job Opportunity or Looking for Potential Employers, we're here to lend you a Helping Hand.
Report
Disclaimer: talentmate.com is only a platform to bring jobseekers & employers together.
Applicants are advised to research the bonafides of the prospective employer independently.
We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information.
We also recommend you visit Security Advice for more information.
If you suspect any fraud or malpractice, email us at abuse@talentmate.com.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at TALENTMATE
Principal Integration Technician Avionics
Abu Dhabi, UAE
A Principal Avionics Integration Technician is needed for a high-security environment in Abu Dhabi, supporting ground and flight tests for UAVs. The role requires hands-on experience with avionics diagnostic equipment, t
Teacher - Emirates British Nursery
Dubai, UAE
Emirates British Nursery in Dubai is hiring a Teacher for September 2026 classes, following the Early Years Foundation Stage framework. Candidates need a university degree in Early Childhood/Education or a high school di
MiniBar Refreshment CtrAttd-Ld
Abu Dhabi, UAE
The employer is seeking a Lead Mini Bar Refreshment Center Attendant to oversee the team and ensure positive guest experiences. The role involves inventory management, restocking, and maintaining cleanliness of refreshme
Concierge Agent - W Residences Spanish Russian Italian Speaker
Dubai, UAE
TALENTMATE is hiring a Concierge Agent for W Residences in Dubai. The role involves responding to residence owners' and guests' requests, providing information about the property and surrounding area, and ensuring high s
Operational Risk Analyst UAE National
Dubai, UAE
TALENTMATE is hiring an Operational Risk Analyst (UAE National) for a retail banking role in Dubai. The position involves acting as the Retail Banking Risk Partner, managing operational risk frameworks, conducting RCSAs,
GCC IandM Engineering Project Manager
Abu Dhabi, UAE
RINA is seeking a GCC I&M Engineering Project Manager to lead projects in Abu Dhabi. The role involves managing scope, budget, and resources while coordinating with clients and internal teams. Candidates need a Master's
Projects Interface Manager - UZ Brownfield Offshore Water Injection Project
Abu Dhabi, UAE
KBR is seeking a Projects Interface Manager for an offshore water injection brownfield project in Abu Dhabi, with relocation to Spain. The role manages all project interfaces between offshore/onshore facilities, operatio
People Systems And Payroll
Dubai, UAE
We are looking for a People Systems & Payroll Specialist to own HRIS administration and payroll coordination across multiple countries. You will manage Deel as the group HRIS, build reports, and ensure payroll accuracy.
Principal Integration Technician Avionics
Abu Dhabi, UAE
Teacher - Emirates British Nursery
Dubai, UAE
MiniBar Refreshment CtrAttd-Ld
Abu Dhabi, UAE
Concierge Agent - W Residences Spanish Russian Italian Speaker
Dubai, UAE
Operational Risk Analyst UAE National
Dubai, UAE
GCC IandM Engineering Project Manager
Abu Dhabi, UAE
Projects Interface Manager - UZ Brownfield Offshore Water Injection Project
Abu Dhabi, UAE
People Systems And Payroll
Dubai, UAE