Assistant Outlets Manager
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Key skills for this role
About the Role
Marriott International seeks an Assistant Outlets Manager to assist in daily supervision of restaurant operations, menu planning, and sanitation standards. The role involves managing the restaurant team, ensuring exceptional customer service, and handling human resource activities.
Key Skills for This Role
Responsibilities
- Assist in daily supervision of restaurant operations
- Assist with menu planning
- Maintain sanitation standards
- Assist servers and hosts on the floor during peak meal periods
- Handle employee questions and concerns
- Monitor employees to ensure performance expectations are met
- Provide feedback to employees based on observation of service behaviors
- Supervise daily shift operations
- Supervise restaurant and all related areas in the absence of the Director of Restaurants or Restaurant Manager
- Participate in department meetings
- Ensure all employees have proper supplies, equipment and uniforms
- Communicate to Chef and Restaurant Manager any issues regarding food quality and service levels
Requirements
- High school diploma or GED; 4 years experience in food and beverage, culinary, or related professional area
- OR 2 year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in food and beverage, culinary, or related professional area
Full Job Posting
Job Summary
- Areas of responsibility include Restaurants/Bars and Room Service, if applicable.
- Assists in the daily supervision restaurant operations and assists with menu planning, maintains sanitation standards and assists servers and hosts on the floor during peak meal periods.
- Strives to continually improve guest and employee satisfaction.
- Determines training needed to accomplish goals, then implements plan.
Candidate Profile
- High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area.
- OR 2 year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area.
Core Work Activities
- Assisting in Management of Restaurant Team: Handles employee questions and concerns; Monitors employees to ensure performance expectations are met; Provides feedback to employees based on observation of service behaviors; Assists in supervising daily shift operations; Supervises restaurant and all r
- Conducting Day to Day Restaurant Operations: Ensures all employees have proper supplies, equipment and uniforms; Communicates to Chef and Restaurant Manager any issues regarding food quality and service levels; Ensures compliance with all restaurant policies, standards and procedures; Monitors alcoh
- Providing Exceptional Customer Service: Interacts with guests to obtain feedback on product quality and service levels; Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met; Encourages employees to provide excellent customer service within guide
- Conducting Human Resource Activities: Supervises on going training initiatives; Uses all available on the job training tools for employees; Communicates performance expectations in accordance with job descriptions for each position; Coaches and counsels employees regarding performance on an on going
- Additional Responsibilities: Provides information to supervisors, co workers, and subordinates by telephone, in written form, e mail, or in person; Analyzes information and evaluating results to choose the best solution and solve problems; Assists servers and hosts on the floor during meal periods a
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