Assistant Outlet Manager - Food & Beverage

Responsible for the overall supervision, planning, coordination, and efficient operation of the assigned Food & Beverage outlet.

Ensure exceptional guest satisfaction by maintaining the highest standards of service, quality, and hospitality in line with Novotel Lucknow and Accor standards.

Establish and maintain seamless coordination and cooperation with all hotel departments to ensure smooth operations, productivity, and an enhanced guest experience.

Monitor the daily operations of the outlet to ensure efficient service flow and operational excellence.

Ensure compliance with all company policies, statutory regulations, hygiene standards, and health & safety requirements.

Promptly report any matter affecting guest satisfaction, operational efficiency, safety, or the interests of the hotel to the Management.

Plan, organize, and oversee the day-to-day operations of the assigned outlet.

Ensure all food and beverage service standards are consistently maintained.

Monitor guest feedback and take proactive measures to enhance guest satisfaction.

Coordinate with the Kitchen team to ensure timely and efficient service.

Ensure compliance with hygiene, sanitation, and food safety standards in accordance with HACCP and company guidelines.

Lead, motivate, coach, and develop the outlet team to achieve operational excellence.

Ensure all team members are trained in service standards, safety procedures, and brand requirements.

Conduct regular team briefings and provide continuous performance feedback.

Foster teamwork and maintain a positive and productive work environment.

Ensure team members adhere to the company's grooming, uniform, and hygiene standards.

Assist the F&B Manager in preparing the annual budget for the assigned outlet.

Monitor revenue, expenses, and profitability of the outlet.

Control operating costs through effective inventory management, menu costing, and waste reduction.

Ensure accurate billing, cash handling, and compliance with financial procedures.

Ensure smooth and efficient daily operations of the outlet while maintaining service excellence.

Supervise service standards, cleanliness, maintenance, and overall presentation of the outlet.

Support the F&B Manager in planning and executing promotions, special events, and food festivals to increase outlet revenue.

Monitor stock levels and coordinate with Stores and Purchase to ensure uninterrupted operations.

Ensure compliance with all legal, statutory, and company policies related to food & beverage operations.

Address guest concerns and complaints promptly, ensuring timely resolution and guest satisfaction.

Continuously identify opportunities to improve operational efficiency, guest experience, and service quality.

Perform any additional duties assigned by the Food & Beverage Manager or the Management.

Minimum 3–5 years of experience in Food & Beverage operations, with at least 1–2 years in a supervisory or managerial role in a reputed hotel, resort, or upscale restaurant.

Experience in managing restaurant operations, guest relations, team leadership, and revenue optimization is preferred.