Assistant Operations Manager

The ideal candidate will demonstrate the following skills and experience :

Demonstrable operations and project management experience , ideally with in donor-funded projects .

Strong organisational and planning skill s , with ability to manage multiple priorities across different workstreams.

Experience supporting budgeting, forecasting and financial processes .

Proven track record in tracking and reporting on project activities .

Strong stakeholder management skills , including the ability to work effectively across teams and manage upwards .

Flexibility and ability to adapt to changing requirement s and prioriti es .

Excellent communication and interpersonal skills .

Ability to work as part of a team, supporting other team members in a busy global environment, across several different geographical locations .

Excellent attention to detail .

Proficiency using MS O ffice ( i.e. Word, Excel, PowerPoint, Teams) and experience with project or grant management systems .

An interest in international development and/or social enterprises in emerging markets .

This is a hands-on role requiring a pro-active, self-motivated individual who can work independently and collaborate effectively to support programme success.

Across the diversity of roles at GSMA, there are core capabilities that all GSMA staff need . For this role , there five key capabilities required for this role are Project Management , Communication, Agility , Teamwork and Stakeholder Managemen t .

Project Management: Fundamental to ensuring activities are well coordinated and delivered effectively. Requires the ability to manage competing priorities, track deliverables and reporting requirements, and maintain accurate documentation and oversight across multiple workstreams.

Communication: Critical to effective coordination and collaboration. Requires clear and professional verbal and written communication skills, with the ability to convey information concisely, prepare reports, and engage confidently with different audiences.

Agility: Important in a fast-paced and evolving environment. Requires the ability to adapt quickly to changing priorities, manage multiple demands simultaneously, and respond proactively while maintaining attention to detail.

Teamwork: Central to successful programme delivery. Requires the ability to work collaboratively across cross-functional and geographically dispersed teams, build positive working relationships, and contribute proactively to shared objectives .

Stakeholder Management: Fundamental to the success of the programmes. Requires the ability to build strong relationships with stakeholders at all levels, ensuring requirements, timelines and actions are understood and communicated effectively through to completion. Able to manage expectations professionally, follow up on actions and escalate issues appropriately to support successful programme delivery.

We strive to offer a meaningful and inclusive application experience for all candidates. Should you require any accommodations or adjustments due to a disability or for any other reason during the hiring process, please contact talent@gsma.com with your request .

We approach everything we do with unparalleled capability, tenacity and commitment, knowing that the challenging scale, pace and complexity of our work is what leads to its world-changing impact.

We continually develop and engage our expertise, insight and creativity so that we’re always ready to respond to the changing landscape with authority, agility and nuance.

We lean on each other so the industry can lean on us, embracing our diversity by actively seeking out perspectives and skill sets beyond our own, fuelling each other’s successes and constantly asking how we can help.

Underpinning our values is our collective mindset to show up purposefully as good human beings every day, in every situation. When we’re at our best – we are collaborative, considerate and compassionate to others, and we create a safe space for one another to thrive, assuming positive intent in our colleagues. And if we aren’t at our best and the pressure is on – we feel free to be ourselves but still remain curious, lean into the tough stuff and we are always respectful to others and accountable for the part we play.