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• DBS India Consumer Banking Group including digibank (Retail Banking) and Treasures (Wealth Segment) serves over 2.6 million customers worldwide with a complete range of banking and wealth management services.
• It is a business that focuses on quality customer acquisition through multiple acquisition channels, customer-centric value propositions and innovative and efficient distribution channels.
• DBS has been at the forefront of adapting and incorporating rapid changes in technology to understand and serve customer needs better. Virtual Relationship Managers are a step in that direction.
• Thus Treasures Virtual Relationship Manager is a key role within the Consumer Banking Group Business that is responsible for engaging with clients across the geographies in India and Globally, greatly enhancing the client experience through the effective use of technology.
• A high level of customer-centricity, interpersonal relationships complemented by “multi-channel” approach to relationship management via online and digi app are critical to succeed in this role.
As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business – they were made just right for you.
- DBS India Consumer Banking Group including digibank (Retail Banking) and Treasures (Wealth Segment) serves over 2.6 million customers worldwide with a complete range of banking and wealth management services.
- It is a business that focuses on quality customer acquisition through multiple acquisition channels, customer-centric value propositions and innovative and efficient distribution channels.
- DBS has been at the forefront of adapting and incorporating rapid changes in technology to understand and serve customer needs better. Virtual Relationship Managers are a step in that direction.
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- Thus Treasures Virtual Relationship Manager is a key role within the Consumer Banking Group Business that is responsible for engaging with clients across the geographies in India and Globally, greatly enhancing the client experience through the effective use of technology.
- A high level of customer-centricity, interpersonal relationships complemented by “multi-channel” approach to relationship management via online and digi app are critical to succeed in this role.
- Acquire clients through e-boarding of the provided leads and nurture the relationship for AUM build up in a steady manner.
- Establish the Virtual Relationship Channel as a major revenue contributor through effective engagement with clients via multiple communication channels
- Ensure right balance of the product mix and balance NTB (New to Bank NR customers) with increased penetration of existing customers to deepen the wallet share.
- Drive and deliver a radical improvement in customer satisfaction scores through timely engagement and redressal of client enquiries.
- Ensure highest levels of customer satisfaction. Interact with new customers to detail & explain all features & functions of products & assist in on boarding of new clients.
- Empower DBS IN clients embrace the value delivery channels to improve transaction efficiency and effectiveness
- Selling and team influencing skills to grow customer numbers and customer product uptake
- People Management
- Communication Skills
- Drive for Action
- Ability to work in an ambiguous environment
- Excellent understanding of the Bank’s Strategy and ability to interpret this and execute effectively to grow customer wallet share
- Proven track record in execution of sales or marketing strategy that resulted in business growth
Work Relationship
- Ensuring remote coverage and engagement of customers along with Branch teams for support.
- Close interaction with Channels / Segments and Clusters to ensure consistent delivery of service and business objectives.
DBS is committed to building a culture where all employees are valued, respected and their opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Expected value driven behaviours are:
- Demonstrate Business Performance through PRIDE 2.0 Value Based Propositions
- Ensure Customer Focus by Delighting Customers & Reduce Complaints
- Build Pride and Passion to Protect, Maintain and Enhance DBS’ Reputation
- Enhance Self Knowledge, Skills and develop Competencies aimed at continuous improvement
- Maintain the Highest Standards of Honesty and Integrity.
Multinational banking and financial services corporation headquartered in Singapore.
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