Assistant Manager - Tenant Relation

- Design, implement, and continuously improve the Food Hall tenant onboarding program

- Coordinate with Operations, Facilities, Finance, Marketing, IT, and Compliance to ensure seamless

store openings

- Guide tenants through all onboarding stages including documentation, systems, training, and

operational readiness

- Deliver structured tenant orientations covering facilities, systems, SOPs, brand standards, and

policies

- Review tenant menus, workflows, layouts, and equipment plans to ensure alignment with Food Hall

operations

- Act as the main commercial and operational relationship owner for all tenants

- Maintain regular contact with tenants to monitor performance, satisfaction, and challenges

- Support menu changes, concept updates, and brand evolution within the Food Hall framework

- Resolve tenant issues through coordination with Operations, H&S, and Facilities

- Serve as the first point of contact for new tenancy inquiries and operator engagement

- Use operations and POS systems to track tenant sales, orders, revenue, and performance

- Develop monthly tenant dashboards including:

o Revenue vs budget

o Order volumes

o Trends and variances

- Translate data into insights and recommendations to improve tenant and Food Hall performance

- Monitor customer behavior and feedback to identify curation or operational gaps

- Build growth dashboards showing Food Hall and tenant evolution over time

- Curate a balanced and attractive mix of cuisines, concepts, and price points

- Apply entry standards for joining the Food Hall

- Conduct regular curation gap analysis to identify:

o Overperforming and underperforming concepts

o Missing cuisines or customer segments

- Prioritize onboarding and off-boarding decisions in line with financial and brand objectives

- Research the market and proactively source new operators locally and internationally

- Develop and maintain a tenant pipeline and onboarding roadmap

- Create a forward-looking curation strategy aligned with:

o Food Hall vision

o Customer demographics

o Revenue targets

- Work with the TGP Food Hall Director and GM to plan phased expansions, replacements, and

upgrades.

- 5+ years experience in hospitality, food halls, retail leasing, F&B operations, or tenant management

- Experience managing multi-brand or multi-operator environments

Market & Industry Knowledge

- Understanding of restaurant operations, menus, and kitchen workflows

- Curious about food, trends, and consumer behavior

Technical & Professional Skills

- Advanced verbal and written English (& Arabic preferred)

- Strong commercial and analytical background

- Data-driven decision making and dashboard reporting

- Strong Microsoft Office, POS, CRM, and reporting system capability

Leadership & Personal Attributes

- Strong stakeholder and relationship management skills

- Confident communicator with operators, landlords, and senior management

- Commercially minded but brand-driven

- Highly organized and detail-oriented

- Able to operate between strategy and on-the-ground execution