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Assistant Manager-Scheduling
Sagility
Hyderabad, IND
Full-time
Senior · 7+ years experience
Onsite
Discovered 3 weeks ago
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About Sagility
Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.
Job Description
Education: Any Graduation or Diploma
Experience: 7-8 years of experience in workforce analytics, planning, forecasting, and/or workforce management with a large global call center.
Roles & Responsibilities
- Serve as a subject matter expert on the identification and interpretation of trends and insights with respect to the overall operational effectiveness of the business with respect to workforce planning.
- Develop actionable, proactive metrics that drive forecasting capabilities and strategic insights.
- Perform statistical analyses and forecasting techniques and glean critical insights and trends.
- Design reports, scorecards, dashboards and ad hoc analysis that deliver workforce insights and KPIs.
- Present relevant data trends and analysis findings in clear, succinct reports to key stakeholders and demonstrate the implications of those trends on the business.
- Effectively manage internal & external relationships with HR Business partners, as well as Finance and Operations management and act as a credible and consultative partner who understands both business objectives and HR strategies.
- Highlight key organization trends and collaborate with leadership and business partners to identify causes, costs and potential interventions/solutions.
- Lead and mentor multiple teams lead by one or more Assistant Managers or Deputy Managers.
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