Assistant Manager - Revenue & Reservations
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Key skills for this role
Key Skills for This Role
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Your Fairmont Journey Starts Here
Are you a someone with a passion for excellence and a flair for exceptional hospitality? Fairmont Udaipur Palace invites you to embark on an unforgettable journey of luxury and join our pre-opening team.
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
Operational Duties
- Oversee daily reservations operations and ensure accurate handling of bookings, amendments, and cancellations
- Monitor room availability, rates, and inventory across all distribution channels
- Ensure correct application of rate codes, packages, and promotions
- Coordinate closely with Front Office, Sales, Revenue Management, and Housekeeping teams
- Handle complex reservations, VIP bookings, and group allocations
Team Supervision
Assist in training, coaching, and motivating reservation staff
Monitor staff performance and ensure adherence to SOPs
Prepare duty rosters and support manpower planning
Revenue & Yield Support
Support revenue optimization by upselling rooms and services
Ensure compliance with pricing strategies and revenue policies
Track pick-up reports, forecasts, and booking trends
Assist in analyzing reservation data and preparing reports
Guest Service & Quality
Handle guest queries, complaints, and special requests professionally
Ensure high standards of service and brand compliance
Maintain guest profiles and ensure accurate data entry in the system
Administrative Responsibilities
- Prepare daily, weekly, and monthly reservation reports
- Maintain records, logs, and departmental documentation
- Ensure compliance with audit, payment, and cancellation policies
- Degree/ Diploma in Hotel Management
- Working Knowledge of Opera, Microsoft Office.
- At least 1 year of experience at the same level.
- Luxury Hotels & Resorts experience required.
Our commitment to Diversity & Inclusion
We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.
About AccorHotel
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