Assistant Manager Quality & Technical Support

Tracking quality hot jobs on daily basis and preparing effective solution to end users.

Reporting quality issues with necessary data and PCA to both factory and regional technical support team and obtain appropriate solution.

Continuous engagement with factory quality teams to improve quality

Imparting training to key account customers across India

Technical support to teams across India (on-site & Virtual)

On site intervention during escalations to resolve major issues.

Meeting customers during conflict situations to explain issues technically.

Service alert from API - dissemination to all teams time to time.

Continuous follow up with teams for epidemic quality issues in OEM components for cut-off dates monitoring

On the job training teams during major overhauls/interventions at site.

Training of service team, Customer consultants and sales teams across India

Monitoring & reporting COPQ – Discussing the same with API on monthly meeting – Europe team during quarterly SCC

Coordinating & partnering with local drive OEMs for warranty and out of warranty service supports

Guiding the local service vendors and suppliers about SOP & Trane standards

Arranging local OEM trainings to Service team

Ready/Willing to travel across India & SAARC based on need.

We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.