oracle
Assistant Manager - Quality Excellence
EXL
Pune, IND
Manager
Discovered 2 weeks ago
Free
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The Quality Excellence Assistant Manager plays a key role in driving continuous improvement and ensuring adherence to quality standards across processes, products, and services. This position supports the development and implementation of Quality Management Systems (QMS), facilitates audits, and collaborates with cross-functional teams to enhance operational excellence and customer satisfaction.
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Qualifications
- Bachelor's Degree
- London Market experience is mandatory
- Bachelor's Degree London Market experience is mandatory
Responsibilities
- - Ensure timely incubation of QCAs in allocated processes and ensuring that QC deliverables (monitoring, feedback, production, reporting, Utilization) targets are met - Assist in set up of Quality Compliance function for business processes in coordination with Operations and/or Migrations Team - Timely and accurate reporting of the internal rating on the SLA parameters; timely and accurate reporting of quality performance - Conduct regular Gage R & R / calibrations sessions internally and/or with clients - Perform ongoing reviews to ensure compliance to QSD and facilitate in changes in QC procedures - Drive compliance in business processes to internal standards and third-party certification standards by providing support to Operations in closure of audit findings - Work closely with Customer Experience team to drive improvement in C-Sat and soft skills - Actively work with GB / BB to identify improvement areas and/or in improvement projects and initiatives like AIM (All Ideas Matter) - Train / mentor QCAs on quality tools and concepts (eg., QC Induction program)
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