Assistant Manager-Order to Cash-Collections / Credit (Portfolio) Management

Monitor customer accounts to ensure payments are received within agreed terms Maintain accurate records of customer accounts, credit limits and collection activities Prepare regular reports on debtor balances, aging analysis and collection performance Chase overdue invoices via emails and calls and update reports in real time Liaise with all relevant departments to resolve disputes and discrepancies Escalate high-risk accounts to management and recommend appropriate action Prepare cash forecast files based on multiple factors Need to align with cash application team to ensure correct allocation of cash receipts Calls with Agency and Client to provide update on debtor report Meet defined SLAs for timeliness, accuracy and responsiveness