Assistant Manager - Operations Management

This position will serve as a key member of the Insurance/Finance Team of Gallagher Service Center LLP.

Will be reporting to the Service Delivery Manager.

• The Team Lead will be responsible for understanding operational requirements, researching best practices, assist with the design and implementation of new processes and tools.
• This position will require the ability to cultivate a team environment that provides exceptional customer service and ensuring all staff members perform at a consistently high level.
• The ability to motivate, instill accountability and achieve results.
• Effectiveness of a team of Process Associates.
• Prepare MIS reports.
• Interact with Customers and manage their queries.
• This position will require providing day-to-day coordination on the activities of the team.
• Attending and responding to written/electronic correspondence.
• Candidate should have been in a Team Lead role, on papers for at least 1year
• Should have exposure to handling 10+ FTEs.

• Positive attitude and should be flexible to work in dynamic environment.
• Ability to generate process improvement ideas through Kaizen and projects.
• Enhances organization reputation by taking ownership and accountability.

• Major - Graduate/Post Graduate (Preferably Commerce).

• Minimum 4 years of post qualification experience in BPO/KPO industry. (Insurance Domain)