Assistant Manager
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Key skills for this role
Role Overview
Under the direct supervision of the Property Manager; is responsible for providing assistance/support throughout the MDHA property portfolio in the absence of a property manager; provides administrative support, management, direction and leadership to ensure the assigned property(or properties) is maintained, meets expected results, and operated in accordance with MDHA affordable housing and HUD rules and regulations.
Key Skills for This Role
Full Job Posting
Nashville, TN
MDHA serves Nashville and Davidson County. The mission of MDHA is to create quality affordable housing opportunities, support neighborhoods, strengthen communities, and help build a greater Nashville.
MDHA employs over 300 staff members, has a budget of $200 million, and houses approximately 30,000 people, primarily through nearly 8,000 Section 8 Vouchers and over 6,800 apartments, which are mainly Project-Based Rental Assistance (PBRA) units, at 39 properties. MDHA is a housing authority, a community development agency, and a redevelopment agency.
Position Summary
Under the direct supervision of the Property Manager; is responsible for providing assistance/support throughout the MDHA property portfolio in the absence of a property manager; provides administrative support, management, direction and leadership to ensure the assigned property(or properties) is maintained, meets expected results, and operated in accordance with MDHA affordable housing and HUD rules and regulations.
Key Duties and Responsibilities
- Financial Management
- Review tenant's accounts and other bookkeeping activities and complete monthly procedures and vouchers; Collect 98% outstanding Tenant Accounts Receivables monthly;
- Participate in the annual budget process for each property;
- Prepare monthly write off reports for submission to the Senior Property Manager;
- Compliance
- Insure accuracy and compliance with HUD's Occupancy Handbook, 4350.3, EIV, MHDA's Policy and Procedures, Yardi 7, monthly procedures for voucher processing, maintenance and budget;
- Review and complete resident files, enforce lease and process legal activities;
- Assist property manager in procurement purchases;
- Leadership & Supervision
- In the absence of the Property Manager, lead, coordinate and direct the property management operations in coordination with the Senior Property Manager, leasing assistant(s) and central office staff
- Assist in supervising the day to day operation of the property management office and provide direction to the maintenance staff;
- Attend all staff training and development and further develop skills for advancement;
- Assist in training and coaching of leasing assistants;
Tenant/Property Management
Review and complete resident files, enforce lease and process legal activities;
Perform back up duties to property manager in their absence and keep the property manager informed of resident requests an activity;
Handle residents’ complaints and requests in a professional manner;
Demonstrate a professional appearance and attitude;
Other related duties as assigned.
Interpersonal Skills
- Ability to effectively lead and manage to maximize the performance of property personnel; thrive under pressure in a fast paced environment; self-directed with the ability to successfully solve problems independently; be fiscally responsible, ability to make sound decisions, establish and maintain good working relationships with others; strong analytical abilities, detailed oriented, ability to manage ever changing priorities (multi- task); communicate well with others (oral and written) with good organizational skills; able to give and receive constructive criticism, and ability to embrace change.
Technical Expertise
Knowledge of the principles and practices of Affordable Housing, HUD's Multi-family (S-8) (PBRA) program, federal, state, and local laws and regulations governing housing operations. Ability to perform general administrative duties, Ability to read and interpret MDHA's Tenant Selection Plan (TSP); house rules and HUD's Handbooks and related policies and procedures. Knowledge of rent calculations, eligibility, verifications, recertifications, tenant screening and Fair Housing.
Resilience
Willingness, mental and physical ability to perform the duties involved in this classification, ability to perform work with or without accommodation that requires sitting, standing, and walking, dexterity of hands and clarity of vision, speech and hearing and powers of observation, other physical duties as required.
Financial Knowledge
Knowledge of general accounting practices; ability to accurately perform mathematical computation, calculate amounts and rates, and the ability to understand financial statements and budgets.
Education, Experience & Other Requirements
- Two years of college education plus four (4) years of responsible property management experience in property management and leasing with two (2) years of initial lease up experience on a low-income tax credit property or a combination of education and work experience that meets the KSA required for this position.
- Valid Tennessee driver's license, Certified Occupancy Specialist (COS) certification, Tax Credit Compliance Certification, Home Certification or Blended Occupancy Specialist (BOS), Certified Financial Specialist (CFS).
About Metropolitan Development and Housing Agency (MDHA)
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