Assistant Manager
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Key skills for this role
Role Overview
The role requires the person to ensure Staff timely & accuracy whilst preparation of various Dashboard, KPI metrics & governance decks
Accountable to maintain constant vigil over checks and controls in specific areas including all the activities of the unit and bring out exceptions / gaps in a timely manner in order to remediate and address root causes.
Understand and implement goals and vision.
Maintain service level agreement metrics on turnaround and accuracy
Use metrics to drive decisions around service delivery improvements.
Identify opportunities for process improvements and remove process “bottle necks”.
Assess process health (through key metrics) & identify broken processes that requires redesign
Use customer/stakeholders feedback to continuously re- engineer processes
Liaise with other units within the Bank for operations related issues/updates/support required including those relating to Wealth Management Operations
Ensure prompt and early escalation of both existing and potential risk issues
Facilitates “meaningful” root cause analysis ( not just categorizing errors) and implements
Key Skills for This Role
Full Job Posting
Job Summary
The role requires the person to ensure Staff timely & accuracy whilst preparation of various Dashboard, KPI metrics & governance decks
Accountable to maintain constant vigil over checks and controls in specific areas including all the activities of the unit and bring out exceptions / gaps in a timely manner in order to remediate and address root causes.
Understand and implement goals and vision.
Maintain service level agreement metrics on turnaround and accuracy
Use metrics to drive decisions around service delivery improvements.
Identify opportunities for process improvements and remove process “bottle necks”.
Assess process health (through key metrics) & identify broken processes that requires redesign
Use customer/stakeholders feedback to continuously re- engineer processes
Liaise with other units within the Bank for operations related issues/updates/support required including those relating to Wealth Management Operations
Ensure prompt and early escalation of both existing and potential risk issues
Facilitates “meaningful” root cause analysis ( not just categorizing errors) and implements
Key Responsibilities
- The role is a replacement hire for an existing staff member who currently manages several critical Depository Participant (DP) and operational tasks.
- Key responsibilities include generating fortnightly alerts from the DPSecure system to monitor relevant activities and ensure timely action. The staff regularly follows up with frontline teams to ensure these alerts are closed within required timelines, supporting ongoing compliance and operational efficiency.
- They verify client details and respond to queries from frontline staff and branches regarding activation and status of client Demat accounts, helping resolve account-related issues promptly. The role also involves handling queries on NSDL and CDSL portals, ensuring accurate and efficient use of these depository systems.
- Regulatory responsibilities include preparing and submitting quarterly regulatory reports, which support adherence to statutory and compliance requirements. The staff maintains health checklists for DP Operations and WMO, monitoring key process and control parameters to ensure operational robustness.
- In addition, they manage M7-related activities for DP processes, which likely involves tracking process performance, issues, or metrics within a defined operational framework or system.
- Overall, this position is essential for maintaining smooth DP Surveillance activity, ensuring timely alert handling, supporting frontline and branch teams, managing depository-related queries, and meeting regulatory and internal governance requirements.
Our Ideal Candidate
Data Science
Graduate. Supplementary certifications related to Capital Markets preferred.
Prior experience of 1-3 years preferably in areas related to Capital Markets/Finance.
Good knowledge of Broking and basic working knowledge of MS Office & process management
Cross team collaboration – Proactive engagement with Business Units and all responsible persons in the unit.
Clear understanding of the Company’s and Regulatory KYC norms
Good domain knowledge of functioning of Capital Markets.
About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.
Together we:
Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
What we offer
- In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
- Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
- Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
- Flexible working options based around home and office locations, with flexible working patterns.
- Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
- A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
- Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
About Standard Chartered
International banking organization focused on commerce and prosperity.
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