Assistant Manager -Learning and Development (Retail)
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Key skills for this role
About the Role
The Assistant Manager – Learning & Development designs and manages training initiatives for a retail organization, focusing on enhancing employee performance, customer service, and leadership capabilities.
Key Skills for This Role
Responsibilities
- Conduct regular training needs assessments across retail stores and corporate functions
- Design and develop training modules, learning materials, facilitator guides, and assessments
- Facilitate classroom, virtual, and on the job training sessions
- Drive initiatives to improve sales performance and customer experience
- Develop succession planning and talent development programs for high potential employees
Requirements
- 5–8 years of experience in Learning & Development, Training, or Talent Development
- Minimum 2–3 years of experience in a supervisory or assistant managerial role
- Experience within retail, luxury retail, fashion, consumer electronics, eyewear, FMCG, or hospitality industry preferred
Full Job Posting
Role Overview
- The Assistant Manager – Learning & Development is responsible for designing, implementing, and managing training and development initiatives across the retail organization.
- The role focuses on enhancing employee performance, customer service excellence, leadership capabilities, product knowledge, and operational effectiveness through structured learning programs.
- The incumbent will work closely with retail operations, store management, and business leaders to identify training needs, develop learning solutions, and ensure continuous employee development aligned with business objectives.
Key Responsibilities
- Conduct regular training needs assessments across retail stores and corporate functions.
- Partner with business leaders and store managers to identify skill gaps and development requirements.
- Analyze performance metrics, customer feedback, and operational KPIs to determine learning priorities.
- Design and develop training modules, learning materials, facilitator guides, and assessments.
- Create and update onboarding programs for new employees.
- Develop training content covering customer service excellence, retail sales techniques, product knowledge, store operations, leadership and people management, compliance and company policies, and digital and system training.
- Facilitate classroom, virtual, and on the job training sessions.
- Conduct induction and orientation programs for new hires.
- Deliver leadership development workshops for supervisors and store managers.
- Coordinate external trainers and training vendors where required.
- Drive initiatives to improve sales performance and customer experience.
- Support store teams in achieving operational excellence through targeted learning interventions.
Requirements
- 5–8 years of experience in Learning & Development, Training, or Talent Development.
- Minimum 2–3 years of experience in a supervisory or assistant managerial role.
- Experience within the retail, luxury retail, fashion, consumer electronics, eyewear, FMCG, or hospitality industry is preferred.
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