Assistant Manager : IT Support : Apple specialist

Overview

Key Responsibilities

• Deliver high-quality, personalized technical support for Apple devices (MacBook, iMac, iPad, iPhone, Apple Watch, Apple TV, etc.) to CXO users.
• Diagnose, troubleshoot, and resolve hardware, software, network, and application issues across all Apple platforms.
• Provide guidance and training on Apple product features, best practices, and security protocols tailored to executive users.
• Manage device setup, configuration, migration, and upgrades, ensuring minimal disruption to executive schedules.
• Coordinate with internal IT teams and external vendors for swift resolution of escalated issues.
• Maintain confidentiality and discretion while handling sensitive executive information and requests.
• Document support activities, solutions provided and maintain accurate records for future reference.
• Stay updated on the latest Apple product releases, software updates, and emerging technologies relevant to executive usage.
• Assist with the integration of Apple devices into secure corporate environments, including MDM (Mobile Device Management) and enterprise security standards.
• Should also have knowledge of Microsoft windows and associated products to support users with Microsoft devices/products

Required Skills & Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience).
• Minimum 5 years’ experience supporting Apple and Microsoft products in a corporate environment, with a focus on senior leadership users.
• Expert-level knowledge of Apple hardware, macOS, iOS/iPadOS, and Apple ecosystem services (iCloud, Apple ID, Continuity, etc.) and also on Microsoft products
• Outstanding troubleshooting skills for both hardware and software issues.
• Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users.
• Strong customer service orientation and ability to work under pressure and tight timelines.
• Experience with enterprise tools such as JAMF, Apple Business Manager, and MDM solutions is highly desirable.
• Professional certifications (ACSP, ACTC, or equivalent) are an advantage.
• Ability to maintain discretion and confidentiality at all times.

Personal Attributes

• Polished, professional demeanor suitable for executive interaction.
• Proactive, resourceful, and solution-oriented approach.
• High degree of integrity and reliability.
• Flexible with working hours and availability to support urgent executive requests.