Assistant Manager Global WFM

Job Description

Roles & Responsibilities

• Serve as a subject matter expert on the identification and interpretation of trends and insights with respect to the overall operational effectiveness of the business with respect to workforce planning.
• Develop actionable, proactive metrics that drive forecasting capabilities and strategic insights.
• Perform statistical analyses and forecasting techniques and glean critical insights and trends.
• Design reports, scorecards, dashboards and ad hoc analysis that deliver workforce insights and KPIs.
• Present relevant data trends and analysis findings in clear, succinct reports to key stakeholders and demonstrate the implications of those trends on the business.
• Effectively manage internal & external relationships with HR Business partners, as well as Finance and Operations management and act as a credible and consultative partner who understands both business objectives and HR strategies.
• Highlight key organization trends and collaborate with leadership and business partners to identify causes, costs and potential interventions/solutions.
• Lead and mentor multiple teams lead by one or more Assistant Managers or Deputy Managers.
• Effectively coach and mentor the team of planners and schedulers within your span.
• Strategic Thinker who constantly looks for areas of development to improve revenue, reduce cost and strongly influence the account P&L.
• Ability to work closely with finance team by providing timely and accurate information for financial forecasting and budget creation.

Skills