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Assistant Manager

Cupcake Queen
Doha, QAT
Fulltime
1 months ago
LeadershipStrategic PlanningBudgetingTeam ManagementPerformance ManagementProject Management
Free

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About Us

At Cupcake Queen Qatar, we are dedicated to crafting exquisite cakes and baked goods that bring joy to every occasion.

With a strong focus on quality, creativity, and customer satisfaction, we are committed to delivering exceptional products and memorable experiences.

We are looking for a dedicated Assistant Manager to support our growing operations and help lead our team to success.

Job Description

As an Assistant Manager, you will support the General Manager in overseeing the daily operations of the bakery.

You will play a key role in ensuring smooth workflow across production, customer service, inventory, staffing, and overall store performance.

This role requires strong leadership, attention to detail, and the ability to maintain high operational and service standards in a fast-paced environment.

You will also be expected to foster a positive, inclusive, and professional workplace culture, ensuring that all team members are treated with respect and supported in their growth and performance.

Key Responsibilities

  • Assist the General Manager in overseeing daily bakery operations, including production, customer service, inventory, scheduling, and cleanliness.
  • Supervise, support, and guide staff to ensure compliance with company policies and operational standards.
  • Monitor employee performance and provide coaching, feedback, and support to improve productivity and service quality.
  • Ensure all bakery products consistently meet company quality standards and customer expectations.
  • Handle customer concerns, complaints, and feedback in a professional and timely manner.
  • Support inventory management by monitoring stock levels, coordinating orders, and minimizing waste.
  • Ensure strict compliance with food safety, hygiene, and health regulations at all times.
  • Assist in preparing staff schedules, managing attendance, and ensuring adequate manpower coverage.
  • Coordinate with team members and departments to ensure smooth workflow and communication.
  • Support management in implementing promotions, operational improvements, and business initiatives.
  • Assist in training new employees and ensuring proper onboarding procedures are followed.
  • Prepare basic operational reports, including staffing, inventory, and sales summaries when required.
  • Maintain a positive, respectful, and collaborative work environment that promotes teamwork, accountability, and inclusivity.

Required Competencies

  • Strong leadership and team management skills.
  • Excellent communication and interpersonal abilities.
  • Strong organizational and time-management skills.
  • Ability to solve problems efficiently and make sound decisions under pressure.
  • Customer-focused mindset with a commitment to service excellence.
  • Ability to maintain professionalism, fairness, and confidentiality in the workplace.
  • Adaptability and flexibility in managing changing operational needs.
  • Strong collaboration skills when working with management and staff.
  • Basic knowledge of inventory control, scheduling, and operational reporting.
  • Proficiency in Microsoft Office and operational management tools.

What We Offer

  • Competitive salary based on experience
  • Opportunities for professional development and career growth
  • A creative, supportive, and team-oriented work environment
  • A workplace that values respect, collaboration, and inclusivity
  • Pay: QAR4,000.00 per hour

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