Assistant Manager- Customer Operations

%3Cp style=%22font-family:Arial;%22%3E%3Cspan style=%22color:#000000;font-family:arial, helvetica, sans-serif;font-size:12px;%22%3E%3Cstrong%3EWHO IS GILBARCO VEEDER-ROOT%3C/strong%3E%3C/span%3E%3C/p%3E%3Cp style=%22font-family:Arial;%22%3E%3Cspan style=%22color:#000000;font-family:arial, helvetica, sans-serif;font-size:12px;%22%3E%3Cspan style=%22line-height:107%;%22%3EGilbarco Veeder-Root, a Vontier company, is the worldwide technology leader for retail and commercial fueling operations, offering the broadest range of integrated solutions from the forecourt to the convenience store and head office. For over 150 years, Gilbarco has earned the trust of its customers by providing long-term partnership, uncompromising support, and proven reliability. Major product lines include fuel dispensers, tank gauges and fleet management systems.%3C/span%3E%3C/span%3E%3C/p%3E Responsibilities (List all) · Support and drive actions post initiation on solutions from design / requirement analysis through delivery, picking up ownership after initial discussion and scoping. · Support cross functional teams and work with engineering teams to define clear solutions and development of solutions, working across product groups and geographies. · Define clear product and solutions specifications and drive gap analysis / estimating of work content. · Provide hands on project management · Actively manage project plans and deliverables as well as the 9 knowledge areas of Project Management (PMI) · Prepare communication plans and related project status reports and presentations internal and to Customer. · Effectively apply internal development process known as Agile Project management (APM) and enforce defined project standards. · Develop Functional Specifications and Change Notices. · Day to Day management of program team personnel and communication with key stakeholders · Primary technical contact for project related issues · Oversee the entire project life cycle and manage cross-functional team from project initiation to production implementation. · Provide value-added services through a consultative, value-added approach. · Develop and manage program schedule ensuring on time delivery of agreed to milestones and deliverables. *! Required Skills / Qualifications / Certifications / Tech Stack (List all) Essential · Bachelor’s degree in engineering, or equivalent experience managing technical projects. · Experience in product development with extensive cross functional exposure preferred. · Fluent in English. · Distributed & multi-cultural team management experience. · Ability to manage multiple complex projects. Preferable · Same Industry experience. · Flexible for traveling. *! WHO IS VONTIER Vontier (NYSE: VNT) is a global technology company powering the way the world moves. We empower businesses in the transport sector to adapt to a fast-changing landscape by uniting productivity, automation and multi-energy technologies. Our smart, connected solutions serve roadside convenience retail stores, fleet operators, and auto repair technicians. From integrated payments and EV charging software to carwash technology and retail automation, we help customers stay productive and prepared for a rapidly evolving industry. With decades of expertise and a balanced portfolio, Vontier enables businesses to navigate complexity, unlock growth, and build a cleaner, safer future. Driven by continuous improvement and the dedication of Team Vontier, we empower businesses to think bigger, act boldly, and thrive on the road ahead. Learn more at www.vontier.com At Vontier, we empower you to steer your career in the direction of success with a dynamic, innovative, and inclusive environment. Our commitment to personal growth, work-life balance, and collaboration fuels a culture where your contributions drive meaningful change. We provide the roadmap for continuous learning, allowing creativity to flourish and ideas to accelerate into impactful solutions that contribute to a sustainable future. Join our community of passionate people working together to navigate challenges and seize new opportunities. At Vontier, you are not on this journey alone, we are committed to equipping you with the tools and support you need to fuel your innovation, lead with impact, and thrive both personally and professionally. Together, let’s power the way the world moves! Job Details Organization: Gilbarco Veeder-Root Job: Customer Support Primary Location: Asia-India-Maharashtra-Mumbai Schedule: Full-time