Area Service Manager

· Allocate breakdown, preventive maintenance, installation, and project jobs to field engineers in a timely manner

· Monitor and download pending complaints from FSM/ERP systems at regular intervals

· Update complaint status, engineer feedback, and service activities in CRM/FSM and customer portals

· Coordinate with stores for timely dispatch and reconciliation of required spares

· Track and update spares requirements based on field engineer feedback from retail outlets

· Follow up with engineers for timely submission of service reports, especially for billable and chargeable jobs

· Send quotations to customers for chargeable jobs and attach customer approvals in FSM

· Respond to customer calls and emails and ensure effective issue resolution

· Ensure timely execution of DU installation, preventive maintenance, and project-related jobs

· Support engineers during the introduction of new equipment, systems, or business activities

· Report urgent concerns, abnormal field activities, and operational risks to the State Head/Zonal Head

· Ensure balanced workload distribution across engineers by geography, retail outlet, complaint volume, and nozzle count

· Verify availability of toolkits, PPE, and other essential field resources for engineers

· Prepare and manage monthly schedules for engineers’ spares reconciliation

· Coordinate with the commercial team for accurate planning of preventive maintenance and breakdown jobs to improve productivity

· Follow up for return of defective spares to the service center on a weekly basis

· Ensure compliance with company procedures, service standards, and Health & Safety policies

· Maintain operational reports and participate in field service system/process implementation with the State Head

· Bachelor’s degree / diploma in Mechanical or Electrical engineering

· Minimum 5 years of field service experience

· Good working knowledge of ERP/FSM/CRM systems

· Strong computer proficiency in MS Word and MS Excel

· Good coordination, planning, and execution skills

· Ability to manage field operations and supervise service engineers

WHO IS VONTIER Vontier (NYSE: VNT) is a global technology company powering the way the world moves.