Assistant Manager- Cards & Retail Payment Products (Qatarization)

A. Shareholder & Financial:

Assist AVP International Cards and Retail Payment Acceptance in developing and implementing strategies and plans to achieve pre-agreed volume and revenue/ profit targets for the Retail Cards and Payments Business.

Strong international payment industry market knowledge

Strong understanding of the various factors that affects the Bank’s financial & non-financial performance.

Strong marketing and technical product knowledge

Understand both Internal and External environmental factors including economic, political, social, competitive and regulatory to be captured in the business planning and operational processes.

Possess the ability to be sensitive to changing international market conditions and react to market dynamics effectively

Understanding on POS and Ecommerce base business.

Observes and promotes cost consciousness and efficiency, and enhance productivity, to minimize costs, avoid wastes, and optimize benefits for the bank

Act within the limits of the powers delegated to the incumbent

Implements KPI’s and best practices for Assistant Manager, International Cards and Retail Payment Acceptance

Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank.

B. Customer (Internal & External):

Continuously evaluate international market trends and patterns and ensure that the products and services offered by the business meet/exceed customer needs and expectations

Ensure that customers across QNB Group benefit from the best available products and features through cross pollination within the Group.

Actively assist in promoting standardization of products and services where relevant and practical.

To assist customers in all their queries on Bank’s product and seek solution to their requests

Liaise with other country representative to give update and support as appropriate from group level.

Maintain activities in accordance with Service Level Agreements (SLAs) with local and international departments/units to achieve improvements in turn-around time.

Build and maintain strong and effective relationship with all other related departments and units to achieve the Group’s goals/objectives in addition to assist AVP and Manager International Cards and Retail Payment Acceptance

Provide timely and accurate information to the external/internal Auditors, Compliance, Financial Control and Risk Functions when required.

Develop and work with branding and website content related task/department for the products on payment acceptance for the international market

C. Internal (Processes, Products, Regulatory):

Proactively engage with local and international market stakeholders to ensure that global standards and best practices are adhered to, including but not limited to sensitivity analysis models and profitability calculators.

Assist the superior and work with international businesses to create, modify or re-invent where required to ensure products and services are relevant to market needs and support for licensing from Scheme or local regulatory requirement

Bachelor degree University graduate preferably with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study)

At least 4 years of relevant experience, preferably within a highly rated international bank

Experience in payments industry would be an added advantage