Assistant Manager - Butler Services

About Wynn Al Marjan Island: On schedule to open in the United Arab Emirates in spring 2027, Wynn Al Marjan Island has been created as an opulent and entertaining beachside destination for discerning guests to play and relax.

Located less than 50 minutes from Dubai International Airport, this integrated resort offering 1,530 rooms and suites, 22 restaurants and lounges, a theatre, nightclub, and five-star spa is currently under construction on a picturesque island that gracefully curves into the Arabian Gulf.

About the Position: Wynn Al Marjan Island is currently seeking a Assistant Manager to join the resort’s Butler Services team.

The primary duties and responsibilities of this role are: Leadership & Operations Management Lead and support the Butler team to deliver Wynn‑ and Forbes‑level service.

Oversee daily Butler Services operations and ensure all suites and Gaming Salons are guest‑ready.

Maintain organization, maintenance, and readiness of all service areas and equipment.

Ensure accurate fulfilment of special requests and personalized guest preferences.

Review guest accounts for accuracy and uphold all company policies and standards.

Drive continuous improvement in service quality, safety, and operational efficiency.

Guest Engagement & Service Excellence Welcome and farewell VIP guests, including airport or ferry meet‑and‑greet when required.

Manage reservations, transportation, and personalized arrangements.

Anticipate needs, resolve concerns discreetly, and strengthen guest loyalty.

Communicate guest insights to management to enhance service and operations.

Team Development & Supervision Lead, coach, and develop Doorpersons, Butlers, and Butler Services team members.

Support recruitment, training, performance management, and scheduling.

Delegate tasks effectively and maintain a high‑performance, respectful team culture.

Ensure all team members uphold grooming, etiquette, and service standards .

Communication & Collaboration Coordinate with all departments to ensure seamless delivery of guest requests.

Participate in meetings and share operational updates with the team.

Promote teamwork, cultural respect, and professional communication.

Health, Safety & Sustainability Enforce health, safety, hygiene, and grooming standards .

Support recycling and sustainably initiatives across Butler Services About You: The ideal candidate for this position will have the following experience and qualifications: Minimum 7 years of luxury hospitality or guest service management experience.