Assistant Manager - Area Training

Facilitating training-related needs with respect to sales/non-sales NFTEs in their respective areas.

Ensuring the productivity of sales NFTE for his particular patch of new joiners (M1-M3 Vintage) to be benchmarked as per standards set by the organization.

• Responsible for completion of training activities for a span of ~ 800 NFTE’s through a team of ~7-9 trainers
• Ensure New Hire Orientation, Mandatory training, refreshers, DIP training, compliance training etc. are completed basis SOP
• Drive productivity of sales NFTE new joiners (M1-M3 Vintage) through trainers and meet the target set by the organization.
• Monitor the impact of training completed by trainers through self OJT’s and mystery shopping
• Drive initiatives and projects to uplift organizational productivity basis business requirements.
• Responsible for lifecycle management of NFTE trainers which includes trainer hiring, development of trainers, review of trainers, drive business activities for his/her particular patch
• Liaison with RSM’s/ZSM’s/Circle Head for their specific business-related training requirements that shall help in uplifting the patch productivity and plan training interventions along with trainers
• Travel extensively throughout their territory to ensure training meets the business requirements
• Plan and drive trainers OJTs/training activities in line with sales requirements to drive new hire productivity and help them achieve sales targets.
• Develop New Training Modules, improve efficiency in existing Training Processes etc.
• Hire and fill vacant trainers positions within 30 days of the position created/open
• Conduct monthly trainer audit and trainer development sessions on topics like new product launches, process updates, soft skills and technical skills
• Review of trainers on productivity, training coverages, the impact of OJT etc.,
• Publish training dashboards to stakeholders like – ASMs /RSMs
• ATM to ensure seamless execution of all NHO Batches in the mapped territory – Sharing the onboarding list with trainers, classroom creation in mGurukul, trainer mapping, delivery of training, attendance marking, collect training feedback and timely closure of batches, Certification & handover of executives to sales
• RAG report preparation and sharing the report (feedback of Joiners) with RSMs/ASMs.
• Maintain manual Attendance, Trainer Feedback, Certification papers of all training for 6 months.
• Ensure 95% certification for all the training
• Use a blended training strategy (classroom & mGurukul – e-learning platform) to deliver the training

Measures of Success

• Sales productivity - New Hire and Low Performing BRE
• Trainer growth and Retention
• Mapping training needs and tracking efficiency
• Capability building programs for trainers like TTT, workouts.
• Compliance training coverage

• ATM's and Trainer's internal assessment & Certification scores

• Proven working experience as a sales trainer and Team Manager
• Track record in designing and implementing specific training initiatives to improve sales effectiveness, productivity, performance.
• Experience in class room training, coaching, on the job training, LMS, Conducting workshops.
• Excellent written & spoken communication skills
• Expert in word, PPT, Excel tools & MIS, data management.
• Ability to plan, multi task and manage time and task effectively.

Competencies critical to the role

Regional Directors & Zonal Heads of Sales, Operations , Customer Services & Vendor Partners