Assistant Manager - After Sales Service (Bath & Light Fittings)
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Key skills for this role
Role Overview
Technical after-sales service role for bath and light fittings, not a call-centre customer service role.
The Area Service Executive manages technical after-sales and customer care across the GCC from Dubai.
The role includes service-network management, customer support, training, project assistance, and travel.
Key Skills for This Role
Full Job Posting
Role Overview
Technical after-sales service role for bath and light fittings, not a call-centre customer service role.
The Area Service Executive manages technical after-sales and customer care across the GCC from Dubai.
The role includes service-network management, customer support, training, project assistance, and travel.
Core Responsibilities
- Scout, appoint, onboard, and train service providers for required service delivery.
- Monitor service calls, repairs, system updates, charges, and customer satisfaction.
- Manage workforce capability, spare stocks, claims, service agreements, and provider clearances.
- Gather market and project insights and provide feedback for improvement.
- Support projects before, during, and after installation, including service camps and warranty activities.
- Train dealers, service providers, and other stakeholders on customer care processes.
- Demonstrate products, guide customers, share leads, and handle escalations.
Key Competencies
- Strong understanding of customer service delivery and service-network operations.
- Technical product-handling capability with a DIY mindset.
- Strong communication skills for customers, providers, and internal teams.
- Data analytics capability for service efficiency and process improvement.
- Understanding of customer care in international markets.
- Physical fitness and willingness to travel for inspections and DIY activities.
Qualifications and Experience
- Graduate or diploma engineer with a technical background.
- Minimum 3 years of service-industry experience, including at least 1 year in a lead position.
- Building-industry service experience is desirable.
- Excellent communication and interpersonal skills.
- Ability to manage data and perform analytics for process improvement.
- Technical soundness, continuous-learning orientation, and good understanding of overseas English accents.
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