Assistant Manager Administration

Manage daily housekeeping operations, manpower deployment, shift rosters, grooming, cleaning schedules and service quality.

Coordinate periodic deep cleaning, specialized cleaning and pest-control activities.

Ensure safe storage and use of cleaning chemicals, equipment and consumables.

Monitor workplace waste segregation, collection and disposal.

Oversee cafeteria, pantry and beverage operations, ensuring food safety, hygiene, service quality and positive employee experience.

Monitor menus, meal availability, food quality, peak-hour service, employee feedback and food wastage.

Ensure pantry and washroom consumables are adequately stocked and controlled.

Maintain food-safety, hygiene, testing and statutory documentation and support accurate meal-count and billing validation.

Manage soft-services vendors and monitor staffing, attendance, training, statutory compliance, SLAs and KPIs.

Conduct regular vendor reviews, track corrective actions and address recurring service gaps.

Conduct briefings and periodic training for housekeeping, cafeteria, pantry and pest-control personnel.

Manage inventory and consumption of housekeeping materials, cleaning chemicals and pantry supplies.

Ensure soft-services activities comply with company safety standards and applicable workplace requirements.

Maintain inspection checklists, vendor records, service reports and audit-ready documentation.

Support internal and external audits and ensure timely closure of observations.

Prepare daily, weekly and monthly reports and dashboards covering service performance, complaints, inventory and improvement actions.

Escalate technical maintenance issues to the Facilities or Engineering team and track them to closure.

Partner with employees, internal stakeholders and service providers to deliver consistent workplace services.

Identify opportunities to improve service quality, employee experience, cost control and sustainability.

Support digitalization of inspections, helpdesk tracking, vendor scorecards and operational reporting.

Bachelor’s degree or diploma in Hotel Management, Hospitality Management, Business Administration, Facilities Management or a related discipline; equivalent relevant experience may be considered.

7 to 10 years of relevant experience in Administration, workplace soft services, hospitality or facilities management.

Hands-on experience managing housekeeping, pest control, cafeteria, pantry and workplace-upkeep services.

Experience managing outsourced service providers, manpower deployment, SLAs, inventory, billing documentation, employee complaints and audits.

Experience in a large corporate office, shared-services organization, hotel, hospital or 24/7 operating environment is preferred.

Food safety, food hygiene, HACCP, housekeeping, hospitality-service or workplace-safety certification.

Proficiency in MS Office applications and operational reporting tools.

Good communication, stakeholder-management, briefing and training skills.

Health Insurance

PTO

NK99

Required Skills:

Optional Skills:

Flex is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities. We do not discriminate based on: age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, pregnancy status, or any other status protected by law. We're happy to provide reasonable accommodations to those with a disability for assistance in the application process. Please email accessibility@flex.com and we'll discuss your specific situation and next steps (NOTE: this email does not accept or consider resumes or applications. This is only for disability assistance. To be considered for a position at Flex, you must complete the application process first).