Assistant Human Resources And Training Manager

Role Overview

Human Resources Responsibilities

• Monitor and track employee relations issues, including resolution and follow-up.
• Support management with handling and resolving HR issues.
• Monitor hiring and recruitment processes for legal and company-policy compliance.
• Respond to employee and management questions about HR programs, policies, and guidelines.
• Disseminate information about employee relations, activities, personnel policies, and programs.
• Maintain accurate employee records and files, including interview documents and I-9 forms.
• Assist with logistics, administration, and scheduling of annual employee surveys.

Management and Training Support

• Assist management with hiring, training, scheduling, evaluating, counseling, disciplining, motivating, and coaching employees.
• Collaborate with management to recognize hourly employees' performance contributions.
• Ensure employees receive training on company core values, job roles, and responsibilities.

Safety and Policies

• Follow company and department safety and security policies and procedures.
• Report work-related accidents and injuries immediately to a manager or supervisor.
• Follow property procedures for emergencies such as evacuations and medical emergencies.
• Protect the privacy and security of guests and coworkers.
• Maintain confidentiality of proprietary materials and information.

Guest Relations and Communication

• Listen and respond positively to guest questions, concerns, and requests using property service processes.
• Anticipate and address guest service needs professionally and promptly.
• Welcome and acknowledge guests, provide assistance, and support prompt guest service.
• Speak with guests and coworkers using clear, appropriate, and professional language.
• Answer telephones using appropriate etiquette, transfer calls, and relay messages.
• Develop positive working relationships and exchange information effectively with employees and management.

Role Requirements

• Maintain confidentiality of proprietary, guest, and coworker information.
• Follow company, department, safety, and security policies and procedures.
• Communicate clearly and professionally with employees, managers, guests, and coworkers.
• Use computers and point-of-sale systems to enter and locate work-related information.
• Move, lift, carry, push, pull, and place objects weighing up to 10 pounds without assistance.