Assistant Housekeeping Manager

Role Overview

Education and Experience

• High school diploma or GED and 2 years of housekeeping or related professional experience.
• Alternatively, a 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or a related major with no work experience required.

Housekeeping Operations

• Supervise daily shifts, housekeeping standards, inspections, staffing, supplies, uniforms, and equipment.
• Prepare room-cleaning assignments, communicate room status to Front Desk, and coordinate maintenance needs with Engineering.
• Manage linen and guest-supply inventories, ordering, lost-and-found procedures, and loss-prevention compliance.
• Supervise related areas when the Director of Services or Housekeeping Manager is absent.

Guest Service

• Handle guest problems and complaints, seeking supervisor assistance when necessary.
• Review comment cards and guest satisfaction results with employees and empower staff to provide excellent service.

Human Resources Activities

• Support training, communicate performance expectations, coach employees, and provide service-performance feedback.
• Manage payroll administration, staffing levels, scheduling, time and attendance tracking, and performance appraisals.
• Participate in hiring, accident investigations, and progressive disciplinary procedures when required.

Operational Requirements

• Maintain current knowledge of OSHA regulations and comply with housekeeping, loss-prevention, and service procedures.
• Use the Labor Management System to schedule according to business demand and track employee attendance.