Assistant Guest Services Manager - VIP & Premium - InterContinental Hayman Great Barrier Reef

rate $87,000.00 + super

To be successful in this role, you’ll have:

• Exceptional communication and interpersonal skills, with the ability to build genuine connections with guests and colleagues.
• Proven experience in guest relations, guest experience, front office or a similar leadership role within a luxury hotel or resort environment.
• Strong leadership and team management capabilities, with experience coaching and developing high-performing guest-facing teams.
• Demonstrated ability to manage complex guest concerns, complaints and service recovery with confidence, empathy and sound judgement.
• A strong understanding of guest satisfaction metrics, online reputation and guest feedback platforms, with the ability to turn insights into operational improvements.
• Strong problem-solving and decision-making skills, with the ability to identify root causes and coordinate solutions across multiple departments.
• Fluency in English; additional language skills are advantageous.
• Proficiency in hotel management software and guest experience systems.
• Flexibility to work varied shifts, including evenings, weekends and public holidays.
• A degree or diploma in Hospitality Management or a related field is preferred.

• Join a vibrant and diverse team, making lifelong friendships, and become part of an unforgettable island community.
• We make island living convenient and affordable with subsidised staff accommodation and meals. We also offer dedicated staff facilities - pool, beach, gym, bar, diner, laundry, and more.
• Enjoy swimming, snorkeling, hiking, kayaking, and exploring the Whitsundays after your shift or on your days off.
• Your commute ends in paradise, with beautiful beaches and breathtaking ocean views just moments away.
• Grow your career with opportunities for career growth, training, and professional development.
• Enjoy exclusive employee, friends, and family discount rates across our InterContinental Hotels & Resorts properties worldwide.

At IHG Hotels & Resorts, we believe great hospitality starts with great people.

We are committed to creating an inclusive workplace where everyone feels welcome, respected and valued.

We encourage applications from people of all backgrounds, religions, genders, gender identities and sexual orientations.

We pride ourselves on a diverse and family friendly environment, and welcome applicants with primary school aged children as our island offers a State Primary School.

If you require any adjustments during the recruitment process, please let us know, we're here to support you.

Ready to Work in Paradise

• Please visit our Careers Page for all details regarding living and working on Hayman Island at: https://haymanisland.intercontinental.com/careers/ or click the ‘Apply Now’ button.
• We also invite you to learn more by following our social channels: Facebook via @ICHIRcareers and Instagram via @ihg_australia_careers
• Facebook via @ICHIRcareers and Instagram via @ihg_australia_careers

Applications close on 11 October 2026 .

We will be reviewing and contacting candidates throughout the advertising period.

This application will close earlier if a suitable candidate is found and the position is filled .

Don't quite meet every single requirement, but still believe you'd be a great fit for the job?

We'll never know unless you hit the 'Apply' button.

Start your journey with us today.