Assistant General Manager

Assistant General Manager, Pet Resorts (NVA)

Do you love pets, people, and leading teams? Are you energized by building a great culture, driving results, and growing your career in operations leadership?

NVA Pet Resorts is looking for a hands-on full-time Assistant General Manager to help lead our PetSuites Spring Klein resort in Spring, Texas . In this role, you’ll partner closely with the General Manager to run day-to-day operations, develop the team, and deliver outstanding care and service to pets and their people.

Who We Are

NVA Pet Resorts is part of National Veterinary Associates (NVA) , one of the largest private owners of veterinary hospitals and pet resorts in North America. We’re dedicated to creating safe, fun, and loving environments for pets while providing exceptional experiences for our clients and team members.

About the Role

As an Assistant General Manager , you are a key leader on the Resort Leadership Team. You and the General Manager operate as true partners with a shared, documented plan for how the resort succeeds, aligned to business goals and service standards.

You’ll help drive:

A smooth, consistent operation that delivers excellent pet care and customer service

Strong financial performance through revenue growth and cost management

Team development, engagement, and retention through coaching and accountability

What You’ll Do

Leadership and Culture

Model NVA values and leadership competencies through your daily leadership behaviors

Coach and develop Shift Leads and Team Members to build capability and confidence

Recognize strong performance and address concerns promptly, fairly, and consistently

Partner with the General Manager to create an engaging workplace culture

Operations and Guest Experience

Maintain operational excellence across pet care, facility standards, cleanliness, and safety

Lead 1 to 2 shifts per week as Manager on Duty to set expectations and inspect results

Ensure effective staffing and shift execution while following scheduling and labor guidelines

Resolve customer concerns with empathy, professionalism, and a solutions mindset

Ensure teams are trained and proficient across all resort tasks and operating standards

Execute daily audits, checklists, and end-of-shift reporting across departments

Sales, Marketing, and Business Performance

Support execution of corporate marketing programs and local lead-generation efforts

Help drive proactive lead management and conversion tactics to grow memberships and services

Build relationships with local businesses, community groups, and referral sources

Support digital outreach efforts across social media, website, and email to capture and nurture leads

Track lead activity and results to improve conversion and overall performance

Financial and Performance Management

Help implement and execute the resort’s data-driven plan tied to KPIs and budget targets

Review key performance indicators (sales, leads, conversion, labor, expenses, customer satisfaction) and take action on trends and gaps

Support budgeting, scheduling, and expense management to meet performance expectations

Help develop Shift Leads’ understanding of performance metrics so they can make informed decisions

Team and Talent Management

Partner with the General Manager on recruiting, hiring, onboarding, and training

Ensure completion of required training and certification programs for all team members

Support performance management through clear expectations, timely feedback, and corrective action when needed

Maintain a pipeline of qualified talent and support strong retention through engagement practices

Address team member concerns in a timely, respectful, and solutions-focused way

Qualifications

Required

High school diploma or equivalent

2 to 4 years of customer service experience (leadership experience is a plus)

Strong communication skills and comfort leading teams in a hands-on environment

Proficiency with Microsoft Office and point-of-sale systems

Availability to work up to 45 to 50 hours per week, including evenings and weekends

Valid driver’s license, current insurance (including comprehensive and collision), and a vehicle you are willing to transport a pet in during an emergency

Ability to support and influence workplace change and improvement

Preferred

Experience in hospitality, retail, restaurant management, veterinary, or similar service environments

Bilingual skills

Work Environment

Stand and move throughout the resort for extended periods (up to 10 to 12 hours per day)

Lift up to 50 pounds for short distances and carry up to 25 pounds for longer distances

Work effectively in a loud environment and respond to client and team needs in real time

Bend, stoop, and reach as needed to support pet handling, customer service, and facility cleanliness

Maintain a professional image through dress, demeanor, and communication

Why You’ll Love Working Here

Medical, Dental, Vision

401(k) with employer match

HSA and FSA options

Short-term and long-term disability

Accident, hospital indemnity, and critical illness plans

Career growth within a rapidly expanding organization

A workplace where pets are part of the family

Compensation: The salary range for this position is $48,000 - $54,000 and is based on applicable experience.

Deadline To Apply: August 31st, 2026

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