Assistant General Manager - Reston or Ashburn VA

You bring Nando’s values to life across every shift. You coach, motivate, and ignite Nandocas—connecting them to the restaurant vision and KPIs. You support your Patrão in hiring, onboarding, and developing capable Nandocas; spotting potential early; and growing individuals into future Shift Leaders and managers. You foster belonging, fairness, psychological safety, and team wellbeing—ensuring everyone feels welcome, supported, and empowered to shine.

You role‑model hospitality excellence and coach Nandocas to create memorable customer experiences. You ensure the full customer journey is delivered brilliantly—whether in‑restaurant, takeaway, or delivery—protecting the primacy of the eat‑in experience. You maintain consistency of standards, complete quality checks, support customer recovery, and bring local and national marketing plans to life.

You bring commercial KPIs to life on shift—managing labor to forecast, reducing waste, adjusting levers to protect speed and quality, and supporting your Patrão to drive sustainable sales. You make smart, informed decisions that balance cost control and customer experience, helping grow the restaurant in a way that delights guests, uplifts Nandocas, and improves the bottom line.

You help create daily moments that change lives—building confidence, nurturing belonging, and giving opportunities to individuals others might overlook. You support scheduling fairness, support wellbeing conversations, champion community partnerships, and help the restaurant deliver on sustainability goals such as reducing waste, recycling, and energy usage.

You lead multiple shifts each week and make operational decisions around deployment, cross‑training, customer recovery, and stock adjustments. You escalate complex ER, safety, or financial issues to your Patrão and support the execution of corrective actions and weekly plans.

You uphold daily food safety; H&S, and audit routines—ensuring logs, checks, and compliance activities are consistently completed. You support people compliance: Right to Work, contracts, training completions, and safe operations—helping protect the Nando’s brand and legal posture.

Happy Nandocas: engaged, confident teams; development progress; stability and retention.

Happy Customers: consistent touchpoints; speed, quality, hospitality; reduced detractors; strong shopper metrics.

Happy Leadership: labor to forecast accuracy; reduced waste control; channel execution; improved weekly KPIs.

Changing Lives: Inclusive hiring support; community participation; sustainability actions.

Patrão; Shift Leaders; Nandocas; People Partner/HR; Local Suppliers; delivery partners; Area/Managing Director when required.

You own the weekly rhythm, elevate shift performance, build capability through training and sign ‑ offs, and improve KPIs through root ‑ cause analysis. You turn weekly plans into consistent execution—and create the conditions for Nandocas to thrive and become future leaders.

You bring the spirit of Ubuntu into action—leading collaboratively, challenging with heart, and uplifting those around you. You blend having fun, making money, and changing lives; communicate brilliantly; support change with positivity; and role ‑ model Pride, Passion, Courage, Integrity, and Family.