indeed
Assistant Front Office Manager
Meem Advanced for Project Company
الرياض, KSA
Manager
Onsite
2 weeks ago
Property Management Systems (PMS)OperaGuest ServiceLeadershipCommunicationProblem Solving
Free
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Property Management Systems (PMS)OperaGuest Service
About the Role
Meem Advanced for Project Company seeks an Assistant Front Office Manager to support daily front desk operations, ensure exceptional guest service, and supervise front office staff.
Key Skills for This Role
Property Management Systems (PMS)OperaGuest ServiceLeadershipCommunicationProblem Solving
Responsibilities
- Assist in managing the daily operations of the Front Desk to ensure smooth and efficient guest services
- Supervise check in and check out procedures, ensuring accuracy and efficiency
- Monitor room availability, occupancy status, and room allocation in coordination with Housekeeping and Reservations
- Ensure Front Desk operations comply with hotel policies, procedures, and brand standards
- Support the Front Office Manager in achieving departmental objectives and operational excellence
- Monitor shift activities and ensure proper handover between shifts
- Deliver exceptional guest service and ensure a memorable guest experience throughout the stay
- Handle guest inquiries, special requests, complaints, and service recovery promptly and professionally
- Personally assist VIP guests, long stay guests, and guests requiring special attention
- Monitor guest satisfaction scores and implement service improvement initiatives
- Supervise Front Desk Agents, Receptionists, Guest Service Agents, and Night Auditors during assigned shifts
- Conduct daily briefings and communicate operational updates
Requirements
- Bachelor's Degree or Diploma in Hospitality Management, Hotel Management, Business Administration, or a related field is preferred
- Minimum 3–5 years of Front Office experience, including at least 1–2 years in a supervisory role
- Experience in luxury hotels, resorts, or internationally branded hospitality establishments is highly preferred
- Strong knowledge of Front Office operations, guest relations, and hotel service standards
- Proficiency in Property Management Systems (PMS) such as Opera, Opera Cloud, or similar hotel management systems
- Good knowledge of revenue management principles and front office financial procedures
- Good command of English; Arabic and additional languages are considered an advantage
- Strong leadership, communication, and interpersonal skills
- Excellent problem solving and guest service recovery abilities
- Professional appearance and commitment to luxury hospitality standards
- Ability to work under pressure in a fast paced environment
- Flexible to work rotating shifts, weekends, and public holidays
Full Job Posting
Job Overview
- The Assistant Front Desk Manager is responsible for supporting the Front Office Manager in overseeing the daily operations of the Front Desk to ensure exceptional guest service, efficient check in and check out processes, and seamless front office operations.
Key Job Responsibilities
- Assist in managing the daily operations of the Front Desk to ensure smooth and efficient guest services.
- Supervise check in and check out procedures, ensuring accuracy and efficiency.
- Monitor room availability, occupancy status, and room allocation in coordination with Housekeeping and Reservations.
- Ensure Front Desk operations comply with hotel policies, procedures, and brand standards.
- Support the Front Office Manager in achieving departmental objectives and operational excellence.
- Monitor shift activities and ensure proper handover between shifts.
- Deliver exceptional guest service and ensure a memorable guest experience throughout the stay.
- Handle guest inquiries, special requests, complaints, and service recovery promptly and professionally.
- Personally assist VIP guests, long stay guests, and guests requiring special attention.
- Monitor guest satisfaction scores and implement service improvement initiatives.
- Ensure guest preferences and profiles are accurately maintained in the Property Management System (PMS).
- Supervise Front Desk Agents, Receptionists, Guest Service Agents, and Night Auditors during assigned shifts.
Qualifications & Requirements
- Bachelor's Degree or Diploma in Hospitality Management, Hotel Management, Business Administration, or a related field is preferred.
- Minimum 3–5 years of Front Office experience, including at least 1–2 years in a supervisory role.
- Experience in luxury hotels, resorts, or internationally branded hospitality establishments is highly preferred.
- Strong knowledge of Front Office operations, guest relations, and hotel service standards.
- Proficiency in Property Management Systems (PMS) such as Opera, Opera Cloud, or similar hotel management systems.
- Good knowledge of revenue management principles and front office financial procedures.
- Good command of English; Arabic and additional languages are considered an advantage.
- Strong leadership, communication, and interpersonal skills.
- Excellent problem solving and guest service recovery abilities.
- Professional appearance and commitment to luxury hospitality standards.
- Ability to work under pressure in a fast paced environment.
- Flexible to work rotating shifts, weekends, and public holidays.
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