Assistant Front Office Manager
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Key skills for this role
Role Overview
Support front office leadership in a hotel environment and take responsibility for assigned shifts.
Deliver professional, approachable, people-focused guest service.
Key Skills for This Role
Full Job Posting
Role overview
Support front office leadership in a hotel environment and take responsibility for assigned shifts.
Deliver professional, approachable, people-focused guest service.
Key responsibilities
- Act in lieu of the Front Office Manager and manage shift responsibilities using initiative and discretion.
- Address the needs of guests, team members, and the wider hotel team.
- Train, empower, and develop the front office team.
- Advocate for the Accor Live Limitless loyalty program and drive team results.
Qualifications
- Proven leadership experience in a hotel environment.
- Minimum 2–3 years of relevant hotel industry experience.
- Strong administrative abilities and fluent written and spoken English.
- Strong background in Front Office procedures and Opera PMS.
- Demonstrated leadership, communication, and interpersonal skills.
- Full, clean driver's license and current Manager's Certificate.
Work schedule
- Availability to work a rotating roster covering morning, afternoon, and evening shifts.
Additional skills
- A vibrant, outgoing personality, attention to detail, and passion for hospitality are expected.
- Additional languages are a plus.
Company information
Accor describes an inclusive hospitality environment focused on growth, learning, service, and professional development.
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