Assistant Front Office Manager - InterContinental Ras Al Khaimah Mina Al Arab Resort & Spa

Ensuring Front Office procedures, systems, security, billing and credit policies are consistently followed

Supporting upselling initiatives and identifying opportunities to maximise room revenue and guest experience

Conducting regular inspections of Front Office and guest areas and following up on any service or operational gaps

Working closely with Housekeeping, Reservations, Concierge and other departments to ensure seamless guest experiences

Acting as Manager on Duty when required and supporting the team during emergency or crisis situations

What We need from you:

Previous experience in Front Office or Guest Services within a luxury hotel or resort environment

Previous assistant management experience, with a strong understanding of Front Office operations

A confident and hands-on leader who enjoys being present with both guests and colleagues

Strong guest recovery, problem-solving and decision-making skills

Good knowledge of Front Office systems and hotel operating procedures

Strong communication and interpersonal skills with the ability to coach and motivate a diverse team

Fluent English; additional languages would be an advantage

Flexibility to work different shifts, weekends and public holidays as required

A genuine passion for creating memorable guest experiences and delivering True Hospitality

What you can expect from us:

We give our people everything they need to succeed.

From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work.

IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.

We promote a culture of trust, support, and acceptance.

Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment.

We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you’ll become part of our ever-growing global family.