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Assistant Front Office Manager | Full Time | InterContinental Melbourne The Rialto
IHG
AUS
Manager
Onsite
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Your Day to Day
As an Assistant Front Office Manager, you'll support the leadership of the Front Office team, ensuring exceptional guest experiences while driving operational excellence across Front Desk, Concierge, and Night Audit functions.
Lead and support the Front Desk, Concierge, and Night teams to deliver seamless and personalised guest experiences
Ensure guest satisfaction remains the highest priority, responding to feedback and resolving concerns professionally
Recognise IHG One Rewards members, VIPs, and returning guests to enhance their stay experience
Assist in driving guest satisfaction and departmental performance through coaching, quality initiatives, and continuous improvement
Support roster preparation and day-to-day workforce planning in line with business demands
Monitor room inventory, occupancy, and operational performance to maximise revenue opportunities
Work closely with Housekeeping and other departments to ensure a consistent and exceptional guest experience
Maintain Front Office policies, procedures, and brand standards across all shifts
Assist with departmental reporting, forecasting, and operational administration
Coach, develop, and support team members through training, feedback, and performance conversations
Support onboarding and induction activities for new colleagues
Complete ad-hoc duties as required to support the successful operation of the hotel
What We Need From You
Bachelor's degree, diploma, or equivalent qualification in Hotel Management, Business Administration, or a related field is highly regarded
Significant experience in Front Office, Guest Services, or Hotel Operations, including leadership or management experience
A passion for hospitality and delivering exceptional guest experiences
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