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Assistant Front Office Manager

Accor

Dubai, UAE

Full-time

Onsite

Discovered Yesterday

Front office operationsReception operationsCustomer serviceCheck-in and check-out proceduresGuest complaint handlingRoom allocation and inventory management

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Key skills for this role

Front office operationsReception operationsCustomer service

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Company Description

Accor operates hospitality brands, hotels, restaurants, and lifestyle destinations across many countries.

The company describes a supportive hospitality environment with opportunities for professional growth and sector benefits.

Key Responsibilities

Assist the Front Office Manager in daily Front Office operations.
Supervise Reception operations and ensure smooth check-in and check-out procedures.
Handle guest complaints, requests, and service recovery professionally and promptly.
Monitor guest satisfaction and identify opportunities to improve the guest experience.
Manage room allocation, reservation information, billing, payment procedures, VIP arrivals, and special requests.
Conduct daily briefings and coach, train, motivate, and monitor Front Office colleagues.
Coordinate with Housekeeping, Reservations, Finance, Engineering, and other departments.
Assist with room inventory, availability management, scheduling, staffing, and departmental administration.
Monitor Front Office cash handling and prepare operational reports and shift handovers.
Ensure compliance with Accor brand standards, SOPs, health and safety requirements, and security procedures.
Act as Manager on Duty when assigned.
Ensure the team consistently delivers the hotel's expected service level.

Qualifications

Ability to remain productive in a high-pressure environment.
Thorough knowledge of customer service, office management, and basic bookkeeping procedures.
Proficiency in spoken and written English.
Solid knowledge of MS Office, particularly Excel and Word.
Excellent communication, people, organizational, multitasking, problem-solving, and telephone skills.
Diplomacy and level-headed decision-making when handling complaints and emergencies.
Knowledge of Opera and Resaweb sites.
Additional languages are a plus.