Assistant Front Office Manager

Company

Employer Information

Role Overview

Front Office Operations

• Ensure proper coverage and supervision of Front Office sections at all times.
• Maintain appropriate stock levels and approve requisitions for smooth Front Office operations.
• Be present in reception or the lobby during check-in, check-out, and events.
• Socialize with guests and perform a public relations role.

Guest Service

• Ensure guests receive a warm welcome and the finest personal service.
• Respect guest privacy and maintain confidentiality of guest information.
• Represent management when handling guest complaints or Front Office team difficulties.
• Resolve guest complaints professionally, record them, and report guest comments or complaints.
• Maintain accurate Guest History records and pre-register recurring guests.

Qualifications

• Previous experience in the hospitality industry is required.
• Previous front office management experience is preferred.
• Strong customer service skills and a passion for creating memorable guest experiences are required.
• Excellent verbal and written communication skills in English are required.
• Additional language proficiency is an advantage.
• The candidate should be organized, able to multitask, proactive, and comfortable handling high-pressure situations.