Assistant Facilities Manager (Technical)

Plan, design, and oversee the successful execution of projects, along with the regular repair and maintenance of the site.

Schedule and undertake periodic maintenance of all electrical equipment, components, and installations.

Provide prompt response to inquiries in the event of a breakdown and resolve issues as quickly as possible.

Review the team’s work to ensure technical accuracy and compliance with required standards.

Provide training and oversight on all Health, Safety, and Environmental (HSE) requirements and best practices in technical operations.

Vendor Management: Ensure value for money is achieved through robust management of service partners and measurement of their performance. Manage vendor relationships, including defining service specifications, contract renewals, and the establishment and monitoring of KPIs and SLAs.

Financial Management: Prepare and manage technical operating and project budgets and reports. Create BOQs for projects and repair and maintenance works, ensure purchase orders are raised and validated, and approve invoices in accordance with the client’s accounting classifications. Conduct cost analysis and maintain expenditure control.

Networking: Keep abreast of industry best practices by maintaining contact with peers within the transport sector and other relevant market sectors.

Strategic and Technical Support: Coach and mentor the team on best practices. Plan and execute strategies to ensure projects are completed on time and to the required standards.

Coordination: Coordinate with OEMs regarding the maintenance of critical equipment.

Meet regularly with business units to resolve issues, understand their requirements, and identify opportunities for improvement.

Adopt a proactive approach and remain flexible and responsive to ad hoc requests as they arise.

Develop and implement policies and procedures for technical operations.

Continually support and promote a collaborative team-working approach.

Interact with vendor supervisors on day-to-day operational issues and ensure all employee concerns are appropriately addressed.

Provide clear and concise instructions to engineering teams

Train new engineers and participate in the evaluation of candidates based on both technical and interpersonal competencies.

Directly supervise direct reports and the technical team.

Carry out supervisory responsibilities in accordance with Macro’s policies and applicable labour laws.

Develop SOPs and carry out risk assessments and method statements for relevant works.

Be responsible for interviewing, hiring, and training employees

Be responsible for planning, assigning, and directing work; appraising performance; and rewarding and disciplining employees in accordance with company policies and applicable labour laws.

Senior-level Facilities Management experience.

Excellent communication skills and the ability to work effectively as part of a team.

Strong people management skills.

Experience in a customer-facing role.

A flexible approach and a positive attitude.

Ideally, awareness of the city, seat occupancy methodology, fleet requirements and related calculations.

Educated to a higher level, ideally with a B.Tech or postgraduate qualification in Electrical Engineering.

Good working knowledge of the Microsoft Office Suite of applications and Oracle.