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Assistant Boutique Manager
Chanel
Toronto, CAN
Full-time
Mid
Onsite
CAD 100000-110000 yearly / year
Discovered 3 weeks ago
Free
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Location
- CHANEL Bloor Boutique in Holt Renfrew North York, Ontario
- Reports to: Boutique Manager
- Contract : Full-time and permanent position
Your role @Chanel
- As a sales-minded, customer oriented, exceptionally collaborative, with a strong sense of ownership, flexibility, and people-first mindset, you will assist the Boutique Manager with the efficient day-to-day management of the Boutique. Partner with all leaders in the boutique director’s absence. To lead by example and encourage optimum standards and activities amongst the team, including sufficient floor coverage, while monitoring and managing standards of customer service, product care, staff presentation and teamwork at all times.
- What impact you can create at Chanel:
- Customer Experience / Customer Relationships
- Provide the highest level of customer service at all times, overseeing and supporting the team in upholding the standards as detailed within the CHANEL Charter including prompt response to telephone queries and relevant after sales care
- Establish, maintain and encourage good customer relationships including welcoming customers, presenting new collections, escorting customers to the door as appropriate and keeping in touch whilst ensuring that the team are applying the appropriate skills
- Ensure customers are introduced to the customer database and maintain system by obtaining and inputting customer details, including providing CRM support (thank you cards).
- Floor Coverage
- Encourage and support the selling staff in maintaining a continued focus on all commercial objectives and goals set, assisting the management team in driving and tracking sales on a timely basis.
- Encourage and coach the team in applying expert standards of product knowledge and selling skills to help them maximize all sales opportunities.
- Team Spirit
- Communicate appropriately and effectively with colleagues and management within own and other Boutiques, as well as with senior management and CHANEL Head Office as required.
- Ensure suitable and structured organization, communication and monitoring of weekly quotas and daily breaks.
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