Assistant Boutique Manager

In line with the Fragrance & Beauty vision and mission, the Assistant Boutique Manager supports Boutique Manager in leading an energetic and passionate team of people who are dedicated to creating experiences with our clients. Through a keen sense of business acumen, the Assistant Boutique Manager is responsible for all retail activities that contribute to the brand’s image and leadership in the market by liaising with field, corporate and global functions. They are able to think 'outside the four walls' and take into account the entire client pathway, including the omni-channel context.

Supervise the performance of the team, and guide towards achieving results and developing individual talents.

Empower the team, give support and provide constant feedback on individual Beauty Advisors

Partner with the Learning team, provide coaching and mentoring in client experience, sales techniques, service flows, product knowledge & expertise.

Be committed to CRM KPIs and acts pro-actively to recruit, retain and grow client loyalty.

Ensure all customer details and data are recorded and maintained properly under the destined company database via the company device. CRM data on each customer is kept up to date, in accordance to the policy on Collection and Protection of Company Data.

Manage staff schedules, including day-to-day operational zoning to ensure floor coverage and optimal client service.

Strong retail operational skills with at least two years’ experience in a management role, preferably within a similar luxury environment.

Relationships focus with a Collaborative mindset and strong partnering and influencing skills.

Coaching ability to develop and empower people: Listening and empathy, feedback and motivation, performance management, delegation.

A focus on the delivery of a luxurious client experience and the ability to develop a strong loyal client network.

A high degree of professionalism and maturity in all areas of business

In this position, you will have the opportunity to further develop your skills in luxury retail management and client service, through career planning resources, development through formal training programs (in-house and externally), coaching and more.

Chanel remains committed to rewarding people competitively, as well as offering initiatives such as wellbeing programs, learning and development opportunities, and parental leave for all parents globally.

We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL. We are an Equal Employment Opportunity Employer and personal attributes do not form part of the selection process. Our team is selected solely for their talents and capabilities. We welcome the opportunity to learn how we can leverage your unique abilities and experiences to drive us forward.