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Asset Protection Captain, Boston - Downtown - Full Time
Macy's
Boston, UAE
Full Time
Lead
Field
4 weeks ago
Loss PreventionTheft DetectionSurveillanceTrainingAuditingInterpersonal Skills
Free
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Loss PreventionTheft DetectionSurveillance
About the Role
Macy's is seeking an Asset Protection Captain to train, educate, and supervise staff in detecting and preventing theft of company property. The role involves developing theft prevention programs, conducting audits, apprehending shoplifters, and maintaining relationships with law enforcement.
Key Skills for This Role
Loss PreventionTheft DetectionSurveillanceTrainingAuditingInterpersonal Skills
Responsibilities
- Select, train, develop, and supervise Asset Protection / Loss Prevention staff on detecting and preventing theft
- Develop, implement, and communicate programs to prevent theft amongst customers and employees
- Participate in initial orientation and on going training including computer, surveillance, and alarm systems
- Respond to customer and associate incidents to facilitate first aid and minimize company liability
- Recover stolen merchandise and apprehend shoplifters who commit fraud or other criminal acts
- Investigate criminal violations against the person or property of any customer or associate on company premises
- Prepare prompt and complete reports relative to all theft incidents, merchandise recoveries, accident investigations, audits
- Maintain strict compliance with the law and company policies concerning apprehensions, searches and seizures, and preservation of evidence
- Conduct and oversee audits to ensure sales department compliance to merchandise exposure standards and asset protection
- Develop and maintain relationship with local law enforcement
- Testify in court concerning any case, criminal or civil, wherein the company is a party of interest
- Responds to alarm conditions at assigned store
Requirements
- High School Diploma or equivalent required
- 1 2 years related experience
- Strong interpersonal skills with proven ability to communicate and share information with diverse groups
- Resourceful self starter, works well independently and as part of a team
- Ability to work a flexible schedule with retail hours, including day, evening, weekends, and/or holidays
- Obtain and maintain required licenses, trainings, and certifications
- For jobs in New York, a current New York State Security Guard License is required
- Ability to apprehend shoplifters
- Ability to sustain long periods of time enclosed in surveillance areas
- Frequently lift/move up to 30lbs
Full Job Posting
Job Overview
- The Asset Protection Captain's primary responsibility is to train, educate, and supervise staff in detecting and preventing theft of company property.
- Train and coach Asset Protection / Loss Prevention staff on apprehension.
- Support store's efforts in providing the best customer service within a controlled environment so as to ensure maximum sales at the highest profit rate attainable.
What You Will Do
- Select, train, develop, and supervise Asset Protection / Loss Prevention staff on detecting and preventing theft of company property.
- Develop, implement, and communicate programs to prevent theft amongst customers and employees.
- Participate in initial orientation and on going training including the computer, surveillance, and alarm systems.
- Respond to customer and associate incidents to facilitate first aid and minimize company liability.
- Recover stolen merchandise and apprehend shoplifters who commit fraud or other criminal acts against the company.
- Investigate criminal violations against the person or property of any customer or associate that is committed on company premises.
- Prepare prompt and complete reports relative to all theft incidents, merchandise recoveries, accident investigations, audits, and other activities as assigned by the AP/LP Manager.
- Be an expert of and maintain strict compliance with the law and company policies concerning apprehensions, searches and seizures, and the preservation of evidence.
- Successfully complete all security training requirements and maintain personal certifications as required by law.
- Conduct and oversee audits to ensure sales department compliance to merchandise exposure standards and asset protection.
- Develop and maintain relationship with local law enforcement to facilitate maximum coordination for potential criminal cases.
- Testify in court concerning any case, criminal or civil, wherein the company is a party of interest to which the Asset Protection / Loss Prevention Detective is summoned.
Who You Are
- High School Diploma or equivalent required.
- 1 2 years related experience.
- Strong interpersonal skills with proven ability to communicate and share information with diverse groups of customers and peers.
- Resourceful self starter, works well independently as well as part of a team, and able to adapt quickly to changing priorities.
- Ability to work a flexible schedule with retail hours, including day, evening, weekends, and/or holidays.
- Obtain and maintain required licenses, trainings, and certifications.
- For jobs in New York, a current New York State Security Guard License is required.
Essential Physical Requirements
- Position requires prolonged periods of standing/walking around store or department.
- May occasionally involve reaching above eye level, stooping, kneeling, or crouching.
- Must be able to apprehend shoplifters.
- Ability to sustain long periods of time enclosed in surveillance areas.
- Frequently lift/move up to 30lbs.
What We Can Offer You
- Comprehensive health and wellness coverage and a 401(k) match.
- Paid time off and eight paid holidays.
- Continuous learning and leadership development.
- Merchandise discounts.
- Performance based incentives.
- Annual merit review.
- Employee Assistance Program with mental health counseling and legal/financial advice.
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