Area Manager, UAE
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Key skills for this role
About the Role
Rituals is seeking an Area Manager to lead and develop multiple retail stores in the UAE, ensuring strong commercial performance, operational excellence, and alignment with brand standards.
Key Skills for This Role
Responsibilities
- Manage the realisation and implementation of the strategy and annual plan towards the stores, monitor and adjust where necessary
- Execute programs and the commercial cycle according to global guidelines
- Manage targets and budgets for the area, monitor performance in alignment with business needs and available resources
- Translate targets into concrete action plans per store to drive sales and KPI performance
- Approve and monitor staffing plans aligned with productivity targets and employee wellbeing
- Be present in the field, visit every store once a month or more according to store and team needs
- Drive operational excellence in store processes and systems
- Lead and inspire the cooperation between colleagues within the area
- Hire and retain a diverse, talented team that represents our FOAM values
- Coach on the shop floor, inspiring continuous improvement in the Feel Good Experience
Requirements
- At least five years of relevant experience within the retail or hospitality industry
- Minimum of a Bachelor's Degree or equivalent in an appropriate subject
- Fluency in English
Full Job Posting
Purpose
- Responsible for managing and developing teams for an assigned area, by activating team (financial) plans and operational excellence within the stores, in line with the global standards and policies, to realise the objectives and growth within the shops of Rituals.
Your Stores
- Manage the realisation and implementation of the strategy and annual plan towards the stores, monitor and adjust where necessary.
- Execute programs and the commercial cycle according global guidelines.
- Manage targets and budgets for the area, monitor performance in alignment with business needs and available resources.
- Translate targets into concrete action plans per store to drive sales and KPI performance.
- Approve and monitor staffing plans aligned with productivity targets and employee wellbeing.
- Be present in the field, visit every store once a month or more according to store and team needs.
- Drive operational excellence in store processes and systems.
- Regularly review health and safety reports from stores and provide feedback to the Head of Retail or Retail Operations Manager.
Your Team
- Lead and inspire (the cooperation between) colleagues within the area.
- Hire and retain a diverse, talented team that represents our FOAM values.
- Coach on the shop floor, inspiring continuous improvement in the Feel Good Experience.
- Ensure new employees in the area are successfully and consistently onboarded.
- Manage employee wellbeing and absenteeism professionally.
- Drive team participation in product, sales, operational and leadership trainings.
- Have effective conversations with Shop Managers about their performance and the individual performance & development of their respective teams.
- Anticipate on non performers and on succession planning for talents in the area.
- Make plans to influence People KPI’s (sickness, turnover, engagement, etc.).
- Facilitate effective team meetings and workshops.
Your Rituals
- Act as a brand ambassador and FOAM role model.
- Cascade and filter information effectively from central / local head office to store management.
- Be a change agent; drive central / local transformation programs to optimize store performance and store operations.
- Provide insights regarding quantitative and qualitative developments by means of periodical and ad hoc reports and/or analyses.
- Create a winning culture by presenting team goals and expectations clearly while being soft on people in a Rituals way.
Skills & Competencies
- Communicate Effectively: Develop and deliver communication that shows understanding of unique needs of different audiences.
- Ensure Accountability: Hold self and others accountable to meet commitments.
- Drive Engagement: Create a climate where people are motivated to help the organisation reach its objectives.
- Plan and Align: Plan and prioritise work to meet commitments aligned with organisational goals.
- Build Effective Teams: Build strong teams that apply diverse skills and perspectives to achieve common goals.
- Financial acumen: Interpret and apply understanding of key financial indicators to make better business decisions.
- Customer Focused: Build strong customer relationships and deliver customer centric solutions.
- Direct work: Provide direction, delegate, and remove obstacles to get work done.
Key Requirements
- At least five years of relevant experience within the retail or hospitality industry.
- Minimum of a Bachelor's Degree or equivalent in an appropriate subject.
- Fluency in English and any other language would be an advantage
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