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Arabic Speaker - Clinical Patient Coordinator

Seed Health And Wellness
Doha, QAT
Full Time
Mid
Onsite
2 days ago
Patient TriageCRM SystemsCommunication SkillsEmpathyLead ConversionArabic Language
Free

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Patient TriageCRM SystemsCommunication Skills
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Job Overview

  • Seed Health & Wellness Centre is looking for a compassionate and proactive Arabic speaking Clinical Patient Coordinator to support lead and patient inquiries, guide patients to the right practitioner or service, and convert qualified leads.

Key Responsibilities

  • Respond to patient inquiries through calls, WhatsApp, social media, and other communication channels.
  • Listen to patient concerns and ask appropriate screening questions.
  • Guide and triage patients using Seed's approved clinical pathways.
  • Recommend the most suitable practitioner, consultation, or service.
  • Follow up with leads and support appointment conversion.
  • Accurately document interactions, lead status, and follow up actions in the CRM.
  • Coordinate with the clinical and patient care teams to ensure a smooth patient journey.
  • Use digital tools and AI supported workflows to improve communication, organization, and productivity.

Non Negotiable Requirements

  • Bachelor's degree in Nursing, Physiotherapy, Dietetics, Pharmacy, or another healthcare related field (professional license not required).
  • Arabic speaker with strong English communication skills.
  • Graduated from a university or college in Qatar.
  • Has lived in Qatar for at least 10 years.
  • Tech savvy and confident using CRM systems, digital communication platforms, and productivity tools.
  • Actively interested in and comfortable using AI tools as part of daily work.
  • Strong listening, communication, empathy, and patient care orientation.
  • Comfortable handling calls, follow ups, and lead conversion.
  • Flexible to work varying shifts and hours based on clinic operational needs.
  • Cheerful, positive attitude with a demonstrated ability to take initiative.

Preferred

  • Previous clinical, patient care, customer service, or sales experience is an advantage.
  • Interest in functional, preventive, and integrative healthcare.
  • Organized, confident, adaptable, and able to work in a fast paced clinic environment.

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