{bc}
Apply
indeed

Arabic receptionist/Admin

Al Calily Jewellery
Abu Dhabi, UAE
Full Time
Mid
Onsite
AED 5,500/month / month
Yesterday
ArabicEnglishMedical Insurance VerificationAppointment SchedulingPatient RegistrationMicrosoft Office
Free

Job Fit Check

Base Career helps you apply smarter for this job.

?%
Ready to Scan

Key skills for this role

ArabicEnglishMedical Insurance Verification
Smart Apply

Full Job Posting

Job Overview

  • Arabic Speaking Receptionist / Administrative Assistant at a medical center on Airport Road, Abu Dhabi.
  • Must be Arabic speaker and English can write and read.

Preferred Candidate Profile

  • Native Arabic speaker or fully fluent in Arabic.
  • Excellent command of spoken and written English.
  • Previous experience in a medical center or healthcare facility.
  • Strong experience dealing with medical insurance companies.
  • Presentable, professional, and customer focused.
  • Available to work flexible hours or shifts when required.
  • With car and Driving license is a plus.

Key Responsibilities Reception and Patient Services

  • Welcome patients and visitors in a professional, friendly, and respectful manner.
  • Answer telephone calls, emails, and patient inquiries in Arabic and English.
  • Schedule, confirm, reschedule, and cancel patient appointments.
  • Register new patients and update existing patient information.
  • Direct patients to the appropriate doctor, department, or treatment area.
  • Manage patient waiting times and coordinate with doctors and nursing staff.
  • Explain medical center procedures, available services, and appointment requirements.
  • Handle patient concerns and complaints professionally and escalate issues when necessary.
  • Maintain a clean, organized, and professional reception area.

Medical Insurance Coordination

  • Verify patients’ insurance eligibility, coverage, and benefits.
  • Check insurance network requirements, co payments, deductibles, and exclusions.
  • Obtain pre approvals and treatment authorizations from insurance companies.
  • Prepare and submit the required insurance forms and supporting documents.
  • Coordinate with doctors and clinical staff to obtain medical reports, prescriptions, and other documents required for approvals.
  • Follow up with insurance companies regarding pending, rejected, or delayed approvals.
  • Explain insurance coverage and payment responsibilities clearly to patients.
  • Maintain accurate records of insurance approvals, claims documents, and correspondence.
  • Ensure compliance with insurance company policies and medical center procedures.
  • Support the billing and accounts teams with insurance related documentation when required.

Administrative Support

  • Maintain accurate and confidential patient records.
  • Enter and update patient information in the clinic or hospital management system.
  • Scan, file, organize, and retrieve medical and administrative documents.
  • Prepare daily appointment schedules and patient lists.
  • Assist with medical reports, letters, certificates, and other administrative documents.
  • Coordinate meetings, staff schedules, and internal communications when required.
  • Monitor office supplies and arrange replenishment.
  • Receive and distribute incoming correspondence, documents, and deliveries.
  • Support doctors, nurses, and management with general administrative tasks.
  • Prepare basic reports related to appointments, patient attendance, collections, and insurance approvals.

Billing and Payment Support

  • Collect consultation fees, co payments, deductibles, and other patient charges.
  • Issue receipts and maintain accurate payment records.
  • Coordinate with the accounts department regarding patient balances and outstanding payments.
  • Explain charges and payment requirements clearly and professionally.
  • Reconcile daily front desk collections according to the medical center’s procedures.
  • Maintain confidentiality when handling financial and patient information.

Compliance and Confidentiality

  • Protect patient confidentiality and comply with healthcare privacy requirements.
  • Ensure patient records and insurance documents are handled securely.
  • Follow the medical center’s policies, procedures, and quality standards.
  • Maintain professional conduct, appearance, and communication at all times.
  • Report operational, patient service, or documentation issues to management.

Qualifications

  • Diploma or bachelor’s degree in Business Administration, Healthcare Administration, Medical Administration, or a related field.
  • Minimum of 2–3 years of experience as a receptionist, administrator, patient coordinator, or insurance coordinator in a medical center, clinic, or hospital.
  • Practical experience with medical insurance verification, approvals, and claims documentation is mandatory.
  • Fluent Arabic communication skills.
  • Strong spoken and written English skills are mandatory.
  • Good computer skills, including Microsoft Office and email communication.
  • Experience using clinic, hospital, electronic medical record, or patient management systems is preferred.

Required Skills and Competencies

  • Excellent Arabic and English communication skills.
  • Strong customer service and interpersonal skills.
  • Professional telephone and front desk etiquette.
  • Good knowledge of medical terminology and healthcare procedures.
  • Strong understanding of medical insurance processes.
  • Ability to communicate insurance requirements clearly to patients.
  • High level of accuracy and attention to detail.
  • Strong organizational and time management skills.
  • Ability to multitask in a busy medical environment.
  • Ability to handle difficult patients and sensitive situations calmly.
  • Strong problem solving and follow up skills.
  • Ability to maintain confidentiality and professional integrity.

Pay

  • AED 5,500.00 AED 6,000.00 per month

Apply for this job in 1 click

Skip the repetitive application forms

Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.

Sarah M.James T.Maya R.

Trusted by over 500,000 job seekers on Base Career

Start Free Today

More from this employer

More jobs at Al Calily Jewellery

Senior IT and Digital Transformation

, UAE

Yesterday

Audiologist

Abu Dhabi, UAE

2 months agoFulltime

Caregiver/Nanny

Abu Dhabi, UAE

3 months agoFulltime