Arabic Guest Relations Associate
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Key skills for this role
About the Role
Naseem Healthcare is seeking an Arabic Guest Relations Associate in Doha to deliver exceptional patient experiences by providing professional and culturally sensitive assistance.
Key Skills for This Role
Responsibilities
- Welcome patients and visitors warmly and ensure a positive first impression of the facility
- Assist Arabic speaking patients with registration, appointments, and navigation within the medical center
- Provide accurate information regarding hospital services, departments, doctors, and procedures
- Handle patient inquiries, concerns, complaints, and feedback professionally, ensuring timely resolution or escalation
- Coordinate with Reception, Nursing, Medical, Insurance, Billing, and other departments to facilitate seamless patient care
- Assist patients requiring special attention, including elderly patients, VIPs, pregnant women, and patients with disabilities
- Conduct patient rounds to ensure satisfaction and identify opportunities for service improvement
- Record, monitor, and follow up on patient complaints and service requests until closure
- Prepare daily, weekly, and monthly reports on guest relations activities, complaints, compliments, and service recovery
Requirements
- Bachelor's Degree in Business Administration, Healthcare Administration, Hospitality Management, or a related field
- Minimum 2 years of experience in Guest Relations, Customer Service, Front Office, or Patient Experience within a healthcare or hospitality environment
- Fluency in Arabic (spoken and written)
- Excellent interpersonal and communication skills
- Ability to handle sensitive and confidential information
Full Job Posting
Role Overview
- The Arabic Guest Relations Associate is responsible for delivering an exceptional patient experience by providing professional, courteous, and culturally sensitive assistance to patients and visitors throughout their healthcare journey.
- The role serves as a bridge between patients and internal departments, ensuring effective communication, prompt resolution of concerns, and high levels of patient satisfaction.
Key Responsibilities
- Welcome patients and visitors warmly and ensure a positive first impression of the facility.
- Assist Arabic speaking patients with registration, appointments, and navigation within the medical center.
- Provide accurate information regarding hospital services, departments, doctors, and procedures.
- Handle patient inquiries, concerns, complaints, and feedback professionally, ensuring timely resolution or escalation.
- Coordinate with Reception, Nursing, Medical, Insurance, Billing, and other departments to facilitate seamless patient care.
- Assist patients requiring special attention, including elderly patients, VIPs, pregnant women, and patients with disabilities.
- Conduct patient rounds to ensure satisfaction and identify opportunities for service improvement.
- Record, monitor, and follow up on patient complaints and service requests until closure.
- Prepare daily, weekly, and monthly reports on guest relations activities, complaints, compliments, and service recovery.
Qualifications
- Bachelor's Degree in Business Administration, Healthcare Administration, Hospitality Management, or a related field.
- Certification in Customer Service or Hospitality is an added advantage.
- Minimum 2 years of experience in Guest Relations, Customer Service, Front Office, or Patient Experience within a healthcare or hospitality environment.
- Experience in hospitals or medical centers is highly preferred.
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