Arabia Customer Service Specialist
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Key skills for this role
About the Role
TALENTMATE is hiring an Arabia Customer Service Specialist to drive customer centricity. Responsibilities include monitoring shipments, tracking KPIs, and coordinating corrective actions.
Key Skills for This Role
Responsibilities
- Drive Number 1 Supplier agenda program
- Monitor shipments generation centrally for Arabia
- Monitor weeks coverage status across Arabia
- Coordinate loss tree analysis and corrective action plans with stakeholders
- Track and improve customer service KPIs (service level, OTIF, case fill rate)
- Lead cross functional alignment between demand, supply, and CX teams
- Identify service gaps and proactively drive continuous improvement actions
Requirements
- Analytical skills
- Finance acumen
- Data driven mindset
- Strong problem solving and decision making ability
- Advanced Excel and reporting skills (Power BI is a plus)
- Ability to manage multiple stakeholders and priorities
Full Job Posting
Job Purpose
- This role exists to focus more on our customers and drive customer centricity agenda
Key Responsibilities
- Drive Number 1 Supplier agenda program
- Monitor shipments generation centrally for Arabia
- Monitor weeks coverage status across Arabia
- Coordinate loss tree analysis and corrective action plans with stakeholders
- Track and improve customer service KPIs (service level, OTIF, case fill rate)
- Lead cross functional alignment between demand, supply, and CX teams
- Identify service gaps and proactively drive continuous improvement actions
Required Qualifications
- Analytical skills
- Finance acumen
- Data driven mindset
- Strong problem solving and decision making ability
- Advanced Excel and reporting skills (Power BI is a plus)
- Ability to manage multiple stakeholders and priorities
Preferred Qualifications
- Planning experience (demand/supply)
- Customer service / CX background
- FMCG / CPG industry exposure
- Experience with SAP or similar ERP systems
- Knowledge of supply chain KPIs and performance tracking
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