Application Testing and Customer Support
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Key skills for this role
Role Overview
Join the Shipping Technology team as a fresher or early-career application support candidate.
Provide application support, assist customers with application and system usage, and support smooth operations.
Key Skills for This Role
Full Job Posting
Role Overview
Join the Shipping Technology team as a fresher or early-career application support candidate.
Provide application support, assist customers with application and system usage, and support smooth operations.
Pre-requisites
- Candidates should be freshers or have 0 to 1 year of support experience.
- Candidates should already be located in Abu Dhabi, UAE.
- Immediate joining is preferred.
Key Responsibilities
- Provide first-level support for application-related queries.
- Respond to customer issues via email, phone, or ticketing system.
- Troubleshoot basic technical and functional issues.
- Escalate complex issues to the development team.
- Maintain documentation of reported issues.
- Assist in user onboarding and basic training.
- Support UAT testing and validation.
- Coordinate internally for quick resolution of customer concerns.
Required Skills
- Basic understanding of web-based applications.
- Good communication skills in English are mandatory.
- Basic knowledge of SQL is preferred.
- Strong problem-solving attitude.
- Willingness to learn and grow in a technology environment.
- Shipping, maritime, or logistics experience is an added advantage.
Employment Type
- The job type is full-time.
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