Application Technical Support Engineer

Act as the primary technical point of contact for Customer Success, translating between customer-facing and engineering teams

Debug and replicate customer-reported issues to identify root causes

Write SQL statements to pull data and build reports for internal and customer use

Document known issues, fixes, and workarounds for the wider team, maintaining thorough and accurate records throughout

Build and maintain internal tools (currently Retool) to support Customer Success workflows

Support integrations across platforms including Vitally, Zapier, and Sentry

Contribute to improving testing processes to catch issues earlier in the cycle

Manage multiple tasks in parallel, prioritising effectively and delivering on time

Explore and embed AI tools into day-to-day support workflows, making better use of data and working more efficiently

Stay informed on emerging technologies and share insights with the team on where tools could streamline routine workflows

At least two years of professional experience in a technical support, application support, or comparable hybrid technical role

Confident in SQL – able to write and interpret queries independently

Strong troubleshooting and problem-solving skills; comfortable working through ambiguity

Able to communicate technical concepts clearly to non-technical stakeholders

Right to live and work in the UK

Comfortable working alongside AI tools; curious about how technology can make you better at your job

Experience with PostgreSQL

Familiarity with Retool or similar low-code internal tooling platforms